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Written by a carer
3rd September 2019


My husband has to attend Whipps Cross frequently. My major complaint is about their internal and external communications. Duplicate letters about appointments are commonplace. The latest example was 3 letters in one postal delivery about an appointment: 2 the same and a 3rd changing the time. And in actual fact the appointment turned out to be set for hours earlier than either time (which I found out almost by accident). The department concerned looked at the 3 letters and impatiently said "they are all wrong", then "I don't know who is sending out these letters". (Father Christmas maybe....?) This is an extreme example of how departments don't seem to talk to each other (let alone the patients) but it's not an isolated one.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff