West Middlesex University Hospital

West Middlesex University Hospital 2024-02-14 Person 4 5 0

I came to the urgent care centre on Friday 9th February about 5.00pm. I waited with my son who decided to injure his leg at college before a family weekend away in Hampshire. How dare he!!! About 7.00pm I saw a very sick looking Asian lady with I assume her daughter. Even my non observant son said that woman is going to fall any minute. They went to reception to tell them the details but she could hardly stand. The doctor at the counter near reception called them quickly & did some checks. He then took them to another part of the urgent care but the part that was heartwarming was that the doctor offered his arm to the lady. He walked with her arm in arm as he spoke to her. This was the sort of image you see on tv. A stunning doctor in scrubs walking with his sick patient arm in arm with a smile. Sounds like a scene from an American movie!! He had dark hair and tanned complexion. Thank you for being you! My son is fine. But yesterday he fell at football. There is no hope for our weekend in Hampshire.

West Middlesex University Hospital 2023-08-26 Person 5 5 0

EXCELLENT,BRILLIANT, and VERY WELL CARED .. brought in emergency with breathing problems to this hospital in mid Aug 23 . Having an admitted after fantastic diagnostics at A & E , in Syon 1 ward . Unbelievably the care is brilliant by each n every staff member . They go out of their way to make your stay comfortable. Keep it up and well done .

West Middlesex University Hospital 2023-08-20 Person 2 5 0

My mother, 92 years old, was recently hospitalised with multiple traumas after a fall. Well, the staff tried really hard to help and I mean the doctors, the nurses and the physio therapy team, for which I am very grateful. Everything was fine if not a serious situation with covid. In the same area (Osterley 1) patients with covid were admitted. No serious measures were taken by the hospital despite the risk of spread of covid. The result is that we both, my mother and I, who care about her, were infected at the hospital and we have now covid. Notice that now, also my husband who has cancer is at risk to be granted with covid. I can't really understand how a hospital of a civilised country took this kind of decision without carrying for the safety of the patients. In my opinion the patients must be the priority of any medical institution and this decision has no excuse in my opinion. Moreover, it is completely unacceptable to allow patients with covid stay in the same area with other patients, especially in a period when covid still there, the vaccinations are limited, and there are no regulations to protect people. I discover that there are patients with covid in the same area accidentally and I was shocked but even then no measures were taken. The situation wasn't even announced, which mean that the hospital tried to hide it and no tests were done. This doesn't correspond to safety of sick people. Now we are struggling to deal not only with the traumas of my mother but also with covid and its complications both of us. After this experience I am not sure that we can really trust this hospital, or possibly all the hospitals of this country. My though is that for the safety of people must be the medical staff who takes decisions and who is responsible for patients and no the administration of the hospital. Patients must be the first priority of all in any case.

West Middlesex University Hospital 2023-08-12 Person 1 5 0

The hospital took no measures to protect patients from covid. Moreover there was no information about this fact and who is personally responsible for this criminal decision to leave patients with covid actually in the same area where there was common corridor and no measures of protection. We catch covid in the hospital. I am wondering is in the UK respect of the human life at all?

West Middlesex University Hospital 2022-12-05 Person 2 5 0

consultants don't agree with their colleagues

West Middlesex University Hospital 2021-06-15 Person 5 5 0

The doctors and nurses were very kind and encouraging. Nothing was too much someone was always there to help. They explained everything they did in a way th at was easy to understand. My experience at West Middlesex hospital during out patient treatment and during my stay after surger y was five star. I couldn't complain. I was very lucky.

West Middlesex University Hospital 2020-07-29 Person 5 5 0

I do not want to comment as I found my time in hospital very traumatic but the treatment was fine.

West Middlesex University Hospital 2020-04-30 Person 5 5 0

Functioning well through phone consultation and as much as possible in difficult circumstances

West Middlesex University Hospital 2020-04-19 Person 5 5 0

Nurses and all staff on Richmond Ward were completely professional, and their care was outstanding. Monitored regularly, listened to, encouraged, and so caring.

West Middlesex University Hospital 2020-03-18 Person 5 5 0

A good hospital with dedicated staff who do their best under difficult conditions and overcrowded facilities. Their is shortage of medical staff, particularly the nurses, and they should be better remunerated for their labours.