Welland Centre 2015-04-10 Person 1 5 0

This hospital although has some incredible members of staff who are very good at what they do , and providing support to not only the patient but also to family members however I do feel that there is a lack of enthusiasm to provide the best care within some staff members , the communication between the staff and family members on a whole is poor and could be greatly improved , also knowlege of aftercare , and other crisis response really needs improving as most staff are unable to provide details of organisation and charities which can help family members once they have left the facilities as part of discharge Although I understand that mental health is one of the more difficult areas to be in , I do feel that they could greatly improve in their duty of care to each patient and their families but the simplest of things such as listening to concerns of family members , consulting family in patients care , giving better time scales on patients care and not giving family Hours notice as to the patients coming home