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Written by a patient
30th December 2018


I was admitted to Watford Hospital for an operation in September. I was there for 4 days in total but I was unable to eat anything. I have a dairy allergy but unfortunately, the food arrive from a company called Mitie and their menus do not include lists on ingredience or allergens. I found this out the hard way having eaten soup for lunch and then being very sick afterwards. Having looked at the packaging in the evening ( as I had ordered the same thing for dinner), it showed that the soup contained milk. During my time in hospital, I ate 2 single serving packets of crackers and 2 mandarins. I explained the situation to the nurses but there wasn't much they could do. I wasn't able to contact Mitie either but they are playing a very dangerous game. Granted, everyone is in hospital and so will receive immediate care should anyone suffer an allergic reaction but given that the doctors and nurses are over worked, the ability to make an informed decision about what you consume should not be too much to ask.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff