warwick-hospital

Warwick Hospital

Lakin Road, Warwick, England, CV34 5BW
 
162,667 reviews

Reviews

Recommend
Dignity/Respect
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Information
Cleanliness
Staff

Reviews

 
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Review of Cardiac Rehabilitation Service
3rd January 2024


I felt as though I was being cared for and not just being processed through a system

Suggested improvements
I feel that, for me personally, 8 weeks is not enough. I need the support of a group and the empathetic coaching that I cannot find elsewhere.

Experience
Dignity/Respect
Involvement
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Cleanliness
Safe
Food
Rating not given.
Staff
 
Review of MacGregor Ward
1st January 2024


Incredible team as always. Thank you for everything. Eva was treated amazingly and we couldn’t be more grateful

Suggested improvements
Tea/coffee machine for parents

Experience
Dignity/Respect
Parent Dignity
Involvement
Information
Staff
Suitable Location
Next Steps
Appointment
Support
 
Review of A & E
30th December 2023


I brought my mum, Sheila, into A&E following 2 fainting episodes first thing in the morning on 2 consecutive days. All the staff who dealt with her were amazingly kind and respectful. First the triage nurse who was super efficient, and then we were taken to a bed in Res where many checks were done. We were cared for by Josh and Sian and Siad who were on duty on Saturday 30th December during the afternoon / early evening. They made her feel at ease and listened to as well as undertaking the medial checks they needed to do. They took time to explain things to me and to mum so we both knew what was happening and why. They took time to care for the whole person. Given it was a Saturday and over the Christmas period, I was really so grateful for the time and attention that they gave to her. Josh called me before finishing his shift to give me an update and to reassure me that she was doing well. You have an absolutely fantastic team in A&E. Thank you so much. (When I thanked Josh on the phone, he jokingly said I could write to his manager to let her know. So please pass on this message to Clare Wilson! Josh was fantastic!)

Suggested improvements
There was nothing that could have been better today.

Experience
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Safe
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Staff
 
Review of Accident + Emergency General Card
27th December 2023


Your staff are genuinely warm compassionate and kind and humane individuals . They treat others with such care and concern From the person at reception to the rest of the team and medical staff you all really excel and we are so grateful to you for what you do tirelessly , with good humour and senses of humour, and such a sense of duty and integrity. each and every day!

Suggested improvements
Perhaps the floors could have been cleaned/cleaner?

Experience
Dignity/Respect
Involvement
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Cleanliness
Safe
Food
Rating not given.
Staff
 
Review of A & E Parent / Carer Survey
27th December 2023


I’m not happy at all

Suggested improvements
We came in 3 times with our kids that clearly needed some antibiotics because of an ear infection and the first 2 times we were sent home with only paracetamol an ibuprofen , the first time my kid was. Checked on their ears and aparently she was hurt on her ear so next day we realised there was blood on her ear and 2 time once again to the hospital because she kept complaining and the fever wasn’t coming down and the once again she was sent home with paracetamol and ibuprofen and then a nurse ask me how do I clean my daughters ears Witch i reply with the towel or the corner of the towel Which she said that was the problem and she insinuated tha I hurt my child and to not worry that I will not be in trouble, I’m speechless I had no word to reply what she insinuated that was clearly not the issue , I’m really not happy what that nurse said to me I’m very angry and dissatisfied and disappointed not happy at all. Later that day we went to A/E once again we were there from 10:30 till16:30 and she was checked properly and seen properly to and clearly she has an ear infection we’re she was getting worse and thankfully everything was sorted and all this problem could be sorted since the first time we went To A/E and we didn’t need to come 3 times in there row for her been given the right medicine, although she’s much better now.

Experience
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Parent Dignity
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Written by a NHS patient
22nd December 2023


I attended A&E Warwick Hospital with chest pains yesterday and the whole process was efficient and professional by all staff I came into contact with. I felt reassured that I was a priority and was receiving the very best care. Thank you to all the staff I came into contact with.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
10th December 2023


Dear [Doctor's Name], I hope this email finds you well. I wanted to take a moment to express my gratitude for the exceptional care I received during my recent septoplasty procedure at Warwick Hospital. From the moment I arrived, I was greeted by a friendly and professional staff who made me feel at ease. The pre-operative team took the time to explain the procedure in detail and answer all of my questions, which helped alleviate any anxiety I had. During the surgery, I was impressed by the skill and expertise of the surgical team. They worked efficiently and effectively, ensuring my comfort throughout the procedure. The post-operative care I received was equally outstanding. The nursing staff was attentive, providing me with the necessary pain management and monitoring my recovery closely. I also want to commend the cleanliness and organization of the hospital. The facilities were well-maintained, and I felt safe and secure throughout my stay. Overall, my experience at Warwick Hospital was exceptional, and I am incredibly grateful for the care I received. Please extend my thanks to the entire team involved in my treatment. Thank you once again for your professionalism and dedication to patient care. Best regards Elena

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
5th December 2023


On the early evening of 26/11/2023 I was admitted to A&E following a fall which had resulted in concussion and head injuries requiring stitching etc. The way I was treated by everyone I dealt with (Receptionist/Porter/Nurses/Doctor/Radiographer etc) was first class & excellent throughout. Thank you. Michael Durkin.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Review of Endoscopy Unit - Warwick
1st December 2023


My procedure was a colonoscopy and i'd been lead to believe by friends who had undergone the same treatment that it was unpleasant. I was therefore extremely happy to experience a completely pain-free examination - without the need for sedation. The consultant explained very carefully what was happening and what she could see and the nurses chatted to me all the time so I felt very relaxed.

Suggested improvements
My only minor 'complaint' was that I was cold all the time - in the waiting area as well as the treatment room but I guess that is something beyond the control of the team.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff
 
Review of Farries Ward
27th November 2023


I was attacked by your Warwick hospital security guard, thrown over some chairs and suffered a punctured lung. No one asked my what my condition was. I had to go to Birmingham to be treated. It started when you lost my money on admittance to the ward, and nobody knew where my money went to. I it went to the pub via your security, obviously.

Suggested improvements
Given my my money back and not had a 73 year old disabled man with cancer and other physical problems beaten up.

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Warwick Hospital was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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