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Warwick Hospital 2020-01-10 Person 3 5 0

Whilst, generally speaking, the care I received was good and sometimes excellent, there were staff, invariably at a junior level, whom I didn't think should be working in a compassionate, caring role because they seemed incapable of responding in that way. My requests for assistance were even refused on a couple of occasions and I was certainly not a demanding patient! On occasions, I felt I was kept in the dark as to what was happening in my treatment. The staff were extremely busy, but to have been told that this was going to happen sometime today, even if the timing was uncertain, would have been helpful. Good standards of cleanliness and maintenance were not being maintained, no doubt, because of a lack of staff and resources. The ward was too hot and I was told that the staff could not control temperature levels. In one room. I was in, where the ACU worked, I had that on to counteract the heat from the radiators. This is in the middle of winter!