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1st December 2019


Good: Couldn’t fault the medical and nursing care received - excellent service Bad: seen in the see and treat area no toys or distraction available for a toddler. Seen initially on a Friday night 1.5 hour wait not a problem. Asked to return on Sunday for review and dressing change. Waited over 2 hours for a 10 minute (if that) review. Why if you are asking for a child to be brought back in can’t an appointment slot be given?

Recommend
Dignity/Respect
Parent Dignity
Involvement
Information
Staff
Suitable Location
Next Steps
Appointment
Support