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Written by a patient
10th January 2020


Five years ago, I found my first birth experience with my son to be a troubling one, both at labour and delivery stage and then afterwards when I was on Swan Ward for 5/6 days. This affected me so badly that I made a complaint and met with a senior midwife to discuss my experience. I would now like to pass on my thanks and congratulations to staff on labour and Swan ward. Not only can I see the improvements made to the services offered but also how a new mother's state of mind can impact on their experience and reflection on those experiences. I would particularly like to signpost how effectively I was cared for by Ellie at labour stage (as well as Lorraine as her supervisor) - she was positive, understanding and helped me achieve a brilliant birth with my second son. Can you also please pass on my thanks to Jess on Swan Ward - she is an exemplary midwife who respected my feelings with regard to breastfeeding and supported me in the decisions I made. She was attentive even when very, very busy and even took the time to follow up by calling me at home. Warwick hospital is very lucky to have these midwives and I can see great improvements are in place regarding patient treatment and in supporting breastfeeding/formula feeding mothers. Once again thank you and please get in touch should you like further information or to use any of my comments, Emma Searles

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