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Warwick Hospital 2020-01-11 Person 4 5 0

My 20 year old son was admitted to the 23 hour ward on 2nd January and stayed in for 2 nights. He was very unwell with glandular fever, and as it later turned out, complications including quinsy, though we did not realise about the complications until a few days later. The nursing staff were incredibly kind and attentive all the time he was there. He was in a lot of pain and they were really helpful with pain medication and tried to make him as comfortable as possible. He was particularly grateful to the staff nurse who looked after him during the day on 2nd and 3rd January (I am sorry I didn't note her name, but she wore a dark blue uniform, so I assume that means she was a staff nurse?). She was always calm, kind, efficient and effective and he said she looked after him really well. I also noticed during my stay with Jack that all the nursing staff were incredibly caring and lovely to the elderly man in the bed diagonally opposite. His name was Peter and he was very deaf and physically he needed a lot of care. They made sure he always understood what was happening, and kept checking in on him to make sure he didn't need anything. They were unfailingly patient and compassionate however busy they were. Thank you also to the auxiliary staff such as porters and the meals/tea service people, who also made sure Jack had a drink or some food he could try to eat. Please make sure the staff see the positive feedback, because when you are really ill you are not always as able to let them know how much the kindness is appreciated. Regards Jaquie