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I think that my visit was on quite a quiet day, which may have a bearing on the care I received, however, I found all grades of staff friendly, efficient, informative and reassuring. I did take off one star on two categories because of a slight tendency to talk over me, which, for an older person, who is compos mentis, irritates. As a former health service professional, I balk slightly at all the first names: people work hard for their qualifications and are entitled to respect for that commitment.