Lovely Lane, Warrington, England, WA5 1QG
There was a lovely warm and welcoming feeling on the unit. All the staff were very kind and supportive throughout my procedure. Everything was well explained throughout and time spent afterwards discussing future options before I left the unit. A big thank you to all the staff.
Well looked after from the moment I arrived till the moment I left . The procedure was explained thoroughly and I had no concerns about anything. The procedure went according to plan and the aftercare was most agreeable. I felt safe and assured at all times . I highly recommend the Endoscopy Unit at Warrington for all people in the catchment area . First class 5 stars access the board .
The wait was over 2 hours which I understand is due to a shortage of staff, however the waiting area was poor, very dirty with rubbish (old polystyrene cups, dirty /used tissues) left on the floor and on the children's play area. Again I understand the staffing issues but basic hygiene is something you would expect in a hospital, especially in the winter and with an outbreak of flu reported.
On arrival at the clinic the staff nurse greeted me with a smile. She took me to my bed, got me settled. Then in a friendly but professional manner provided me with all the information I needed, going through everything in a clear and precise manner ensuring I fully understood. At all times I was kept at ease and felt confident and relaxed about the upcoming procedure. When I was taken through for the colonoscopy everybody introduced themselves and said good morning. The Dr performing the procedure then explained everything to me about the room and the sedation and began the procedure. During this I started to feel a lot of discomfort and pain due to the shape of my colon. The Dr explained we could stop at anytime but at my insistence they carried on. All the staff assisted in helping me move to positions to help with the procedure and give me gas and air. The procedure was completed and even though it had been very unpleasant I felt the staff treated me with dignity compassion and respect. This was much appreciated by myself. Back in the recovery area all the staff were again friendly and attentive and looked after me until I was able to be discharged. The only thing that could have been improved is being able to speak to the Dr after the sedation had worn off. This would have been to discuss the pain and discomfort I had felt during the procedure to help me fully understand what had caused it. On the day due to the sedation I did not think to ask but if the Dr had turned up I would have had some questions. This is not a compliant just an observation as I appreciate they had a busy day ahead.
Giving one star is too kind, the maternity and antental staff at Warrington Hospital are ignorant and offensive, I took my young baby there, her condition was not dealt with and I was treated disrespectfully, I have learnt now that the hospital overall has a very bad reputation, and there has been many complaints, google it before walking into into the place!
Attended with my elderly (83 years old) mum. Having been referred via and from a GP appointment at 11.30am who conducted a very thorough examination (45 minutes) and a ‘direct referral’ to A&E at WARRINGTON Hospital. Arrived at hospital 1pm and it took 45 minutes for me to find a car park space even though Mum is in possession fo a Blue Badge. I had to let her out of car on her own as time was passing and I then had to go a try and park (eventually way at the back of the hospital). Mum booked in on her own at approx 1.30pm. I was not happy at this as she was frail vulnerable unsteady and dizzy and very worried. Thank heavens a kindly chivalrous gentleman (another patient helped her). My mother was initially triaged and then we had to wait in waiting room and advised not to move away (to get food) incase we were called, as we would not be re-called. I was in no way going to leave my mother alone as she was and still is not well. I wanted to ensure that I was party to and understood her treatment etc. We then sat for the next 8 hours in the waiting room , with no update or information as to why we were not being seen nor when we were likely to be seen. Isn’t this a breach of protocol the 4 hour waiting time ? All the time watching the information screen increase from 3 hours 17 minutes upto 9 hours 37 minutes waiting time to be seen. Observations and Bloods were taken after a considerable period of time since first triage. A very kind nurse then recalled us some time much later in the evening to try “and get your mum off the wheelchair and onto a bed “ This did not happen We saw a doctor for the first time close to midnight who then ordered an X-ray and we were seen by him again at approx 12.30am the following day. We were released shortly after this with advise to go and see GP again for a medication review. The Doctor , radiologist and kindly nurse when we were seen were good and clear with their instructions and advice All be it that total time cumulated was in total probably little less than 1 hour. I totally accept that Children should be seen first, but surely elderly patients should then take precedence. Their well being surely to be checked on more often. However in saying this we did not observe ‘many’ or ‘any’ patients being seen treated and discharged. Surely updates should be given to patients. Upon release we then had to make our way to the rear of hospital in the cold dark and rainy night. Access to the car park being limited by exit through only certain doors. I TOTALLY accept this for security reasons. Still after having spent nearly 12 hours in the Hospital we were grateful be going home. To say we were unhappy and very disappointed by the service we received is an understatement. I appreciate that the NHS is stretched and you cannot plan for all eventualities (heavens knows what would have happened if a major incident had occurred, or a serious RTA) but surely 11 hours in an A&E before seeing a doctor is wrong. If I need to attend an A&E again with my mother I would seriously have to consider whether I would use Warrington.
There were a number of issues with my stay, but only in ITU and on the ward, the operations were carried out in a highly professional manner, ITU and Ward need to raise their game to meet those levels.
after a comedy of errors in the sau unit over the course of a week with wrong diagnosis and a certain high ranking nurse who could not be bothered to administer my morphine for the extreme pain i was in,i was sent home again on friday and was told to come back on monday because it was to late for surgery.the abcess burst on saturday and i returned to warrington hospital in an ambulance. after a week of coming and going to the sau ,i was never even offered a cup of water even after sitting waiting for hours on end,at one point i had to beg a nurse for some pain relief, i was given 2 co-codamol.i actually had nothing to eat for over 48 hours and no sleep for nearly 3 days. eventually i was taken to ward a6 where my life was changed, treated properly with compation and mainly looked after .thank you a6.
My daughter was on c23 warrington hospital following emergency c section. The midwives have no consistency in what they tell new mums. Unhelpful when it comes to breast feeding. Give opinions rather than research based knowledge. Very poor quality of care. Really poor attitude and very condesending. This culture on the ward should be investigated. Poor culture usually comes from the top. Could not believe what I was seeing. Also need to move the bins from next to patients beds. As well as being unhygienic its annoying for the mum when other patients are squeezing past the bed and curtain putting nappies in day and night.
I was happy that the medical staff expedited my care, given the nature of it. I was assessed and given an ultrasound along with the results all within 45 minutes of arriving, which was excellent. However, after this (after getting a green light) the urgency understandably dropped, and it took over an hour just to get discharged with a prescription. I was examined by one of the most senior doctors on site. His attitude and one of his comments during the examination could easily have caused offence to someone. I took them very lightheartedly, but given that the exam was very intimate and there were four other people present, I don't think this was helpful.
Short link to review Warrington Hospital: http://iwgc.net/eb6eh