warrington-hospital
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Warrington Hospital

Lovely Lane, Warrington, England, WA5 1QG

 

Recent Reviews

 
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Information
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20th June 2019
Written by a patient

Admitted via gp early evening, Arrived in SAU unit. Checked in explained the problem was examined and admitted to ward. Given antibiotics and told a scan was required- no explanation as to what treatment was being done and why?? Or what the suspected problem was.... had a scan the following morning medication was changed but no reason given. Discharged on 3rd day and was finally told what the issue was..(it was on the discharge note)...nurses helpful and done their best to help but they work off what the doctors tell them and in my case they couldn’t tell me what the doctors were trying to do or what they thought the issue was only got told they will speak to you after the scan but they never did speak to me they only changed the medication via the nurses charts ..... not knowing what was being done and why is very stressful for a patient....but the treatment appears to have worked.... discharged at 9am and had to wait for a prescription to take home... it’s now 16h45 and still no sign of the prescription, still waiting in ward.... no way to chase prescription..nurse is fed up of being asked.. is it here yet? ward bed being used all day while waiting to leave... WTF? If the pharmacy is that busy or slow surely it would be possible to issue a prescription that can be taken to an external pharmacy....can’t believe it takes from 9 am until after 5pm to issue a prescription..... what is actually going on? manufacturing the tablets themselves?

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
1st June 2019
Written by a patient

The staff on ward A4 were very kind, friendly and compassionate, the only problem was there was not enough of them, they always seemed rushed off their feet.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
31st May 2019
Written by a patient

For brace colours. Have a black option other than that the service is brilliant

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
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30th May 2019
Written by a patient

Felt very comfortable during my 10 day stay in Warrington,and the care I received was second to none.From doctors,nurses,care staff,physios,cleaners etc,everyone worked tirelessly every minute of every day and all through the night to ensure the patients were all looked after.I can’t thank you all enough for the amazing work you do and the care you give.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
24th May 2019
Written by a patient

In the most part the staff on the ward were kind. It is clear that services are very, very stretched and driven by the requirement for timely observations (which the electronic system mandates). My husband and I work in the NHS so we understand how this works, however as a patient it feels like that getting the timing of that to be done precisely even if clinically the person is doing well, means that delaying things like analgesia is more acceptable - this, to a patient will seem very unusual. There was one member of staff (midwife) who I do think needs to reflect on the approach she has to patients as she comes across quite uncaring and brusque despite what appears to be a sunny disposition. I'm not sure the name is exactly right R Gardson? She was the last midwife to look after me on the ward. In the morning I'd asked a question about whether routinely iron levels were on my bloods (id been extremely iron deficient pre-natally despite my Hb holding up reasonably well) and she insisted on giving me my Hb reading despite me explaining I knew my Hb was ok I just wondered if iron happened to be something they measure, a simple "no they aren't" would have been fine, but it her response felt aggressive and irritable. The next issue was my TTO, I mentioned that having tried various analgesia during my admission, none of the opiates seemed to make any difference, but tramadol did have an effect. Therefore on going home, it made more sense for me to take a small supply in case I needed it as top up at night to the paracetamol and ibuprofen. As is quite clear from my drug kardex I was barely using it and trying a smaller dose when I was, therefore I wasn't demonstrating any form of dependency. Her first answer was no you can't, we don't give it. I asked if there was anyone this could be discussed with, she said no again, which made me feel a little like I was trying to do something very wrong. I then asked if I could discuss with the doctor prior to discharge - she again said, they won't do it, at which stage I simply had to say ok, I'll mention it when I see them. Having had a previous section and known the pain you can be in, and this being my second on the background of quite a tricky couple of days, I was genuinely worried about going home without some back up from simple analgesia which would actually work. In any case when I saw the doctor, he said it would be no problem at all, and I was prescribed a small supply - incidentally i haven't needed to use it which I'm hugely grateful about. the TTO itself took an inordinate amount of time, during which time no mitigation had been in place to either give me my antibiotics which I missed by about 5-6 hours in the end (as i'd been admitted with ?sepsis and treated as such, this does not seem a sensible situation) also I was without analgesia for this time too. When I asked her about some pain relief, she didn't seem sorry that I couldn't have any, instead she seemed to portray a sense of "i told you so" as she said, the TTO is taking longer because of the tramadol. I was really struggling, the TTO was taking longer and longer and so we asked if a doctor could be asked to prescribe some paracetamol on a temporary drug chart pending the TTO arriving. This request was ignored, even when it was mentioned that i'd missed my antibiotic dose by several hours. As someone who loves and works for the NHS I utterly hate having to be so negative, however this staff member really does need to reflect on how her approach appears to patients, it may be that this is unintentional but it does not feel nice at all. Genuine empathy goes a long way in our stretched and strained NHS system, I know this acutely as I work in Emergency Medicine: the patient in front of you is not to blame for the system, and I wasn't being unreasonable or demanding, I know what that looks like and I can hand on heart say that I wasn't. On a ward level organisationally it would seem to make sense for TTOs to be dealt with the day before where possible ( in my case this could easily have been done), if nothing else it would have freed up a room which was occupied for probably at least 7 hours longer than it needed to be. I had an exceptional experience on Labour Ward, the care was second to none and also from the rest of the ward staff on post-natal, I was shown kindness, care and courtesy. It is a shame that this incredible work gets let down by these things and hope this message can be take to which ever level it needs to in order to effect change.


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