walton-community-hospital

Walton Community Hospital

Rodney Road, Walton-on-Thames, SurreyEngland, KT12 3LB
 
592 reviews

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Written by a NHS patient
29th December 2023


Tatiana in X-ray was fabulous and so kind.

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Written by a NHS patient
11th October 2023


Parent transferred for physio on Friday, no physio attempted until Tuesday, staff lied about Parents ability to stand. Didn't notice a severe infection developing until a weeping wound that had been left all day and had soaked the bedsheets all the way under the patient. The Physios seemed to try, but everything else was appalling. On transfer back to main hospital the clothes did not get sent. Staff rude and unhelpful, never available, always seem to have something else much more important to do.

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Written by a NHS patient
26th March 2023


All the staff were very friendly and efficient made my visit very comfortable

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Written by a NHS patient
9th December 2022


The X Ray department at Walton Community Hospital provides a great service. They are always prompt at arranging appointments, on time, and their liaison with the GP practice is very efficient. Really friendly team providing a valuable resource in our community, thank you very much for all your hard work! Louise

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Written by
20th August 2021


just nowNEW My mum has been here for just over 2 weeks. In that time only had 2 hot meals, all others are always cold. Supposed to be a rehabilitation hospital but only gets 1 visit every other day and walks a small corridor or to the toilet. How is she supposed to get back to fitness if nothing is done. She was here a year ago following a fractured pelvis and sacral and the food and physio was 100% better. Not sure what has happened in the year but you need to get back to the way things were a year ago.

2021-08-23 14:02:57
Response from Walton Community Hospital

Thank you for leaving a review. We’re very sorry to learn of your mum’s experience at Walton community hospital and would be grateful if you could contact us so that we can look into this further. Please contact csh.patientexperience@nhs.net or phone 01483 362900.

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Written by a NHS patient
6th August 2021


I was admitted for rehabilitation from St. Peter’s hospital following an operation for a fractured hip bone after being admitted after a fall at home. The staff were extremely helpful, with a nurse allowing me to use her mobile phone to call my wife.. I’ve no complaints whatsoever , the food was nutritious and good and I would like to give my thanks to all the staff for the care I received.. sincerely Alan Martin

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Review of Inpatient Services - Hersham Ward
21st July 2021


I know that we are in the middle of a pandemic and things have been difficult for everyone but I was made to feel that I was a nuisance. There did not appear to be a cohesive service. My husband who is 64 was sent to Hersham Ward for rehab. At ASPH he was allocated 3 visits a week of 1 hour. On arriving on Hersham ward which is a rehab ward prior to returning home he was allocated 2 visits a week of 1/2 hour. On arrival at the hospital you had to wait for a nurse to come to take your temperature, give you gloves and apron and taken to the ward where you then had your temperature recorded in a book and required to sign in. On departure you had to sign out. On my first visit on departure I wore gloves and apron to the reception to sign out where an administrator spoke to a nurse to tell them that visitors were supposed to take off their gloves and aprons before leaving the bay. At no time did they address me. Then the administrator said that I could take off my gloves and apron in a bathroom along the corridor,which I did, however I was unable to wash my hands as the basin was obstructed by equipment so went back into the bay to wash my hands! The second time I sat in the chair beside my husband’s bed and was admonished by a nurse saying I shouldn’t sit there due to contamination risk but I had done the same on my previous visit! The nurse then brought another chair and sanitised his chair. On his discharge there was the x-ray report for another patient attached to his paperwork which is a data breech and I have reported this to the ward. I have been very disappointed with how the service has been run

Suggested improvements
To encourage and welcome visitors within the current constraints, this must be extremely difficult for the elderly. There needs to be more diligence with data security, ensuring that all the paperwork pertains to the specific patient

2021-08-11 10:35:17
Response from Walton Community Hospital

Thank you for your feedback, I'm sorry you had a negative experience of our service. So that we can look into the issues you have raised and respond to you, please contact us at csh.patientexperience@nhs.net.

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Review of Inpatient Services - Oatlands Ward written by a patient
29th May 2020


The staff were very caring and kind. Lovely hospital.

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Review of Inpatient Services - Oatlands Ward written by a patient
24th May 2020


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Review of Inpatient Services - Oatlands Ward written by a carer
24th May 2020


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Resources

Short link to review Walton Community Hospital: http://iwgc.net/eb6d8