Victoria Hospital 2017-09-13 Person 2 5 0

My Feedback is regarding my Elder Brother who attended Cardiac Investigation Unit for a 24 hours heart monitor. Everything was great apart from the Technician who fit tied the monitor. A young girl named Amy explained what she was going to do. She told us that she was studying at the university and was a bit tired. The issue there was the communication, which was appalling. She wouldn’t listen to my brother and was cutting him off each time he was saying somethin, he was trying to explain his symptoms and she took over the explaination , which we both found very rude. The information provided was very poor, as cardiology nurse , I could easily tell the Tech didn’t have a slight clue of my brother's ailment. She was patronising, which was worse than her lack of communication skills. She had her mobile phone in her hand whilst my brother was getting himself ready, and we found it highly unprofessional. We both will appreciate if this tech Amy will be asked to learn to communicate better and let the patient finish what they are trying to say before she jumps down their throats. I am really offended and I feel this feedback will not be fair on the rest of the department, and our previous experiences with this department have always been great. My apologies for negative feedback but this is just one person and it can affect the whole team