University Hospital of Wales

University Hospital Wales, Heath Park, Cardiff, CF14 4XW
 
433 reviews

Reviews

Recommend
Dignity/Respect
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Reviews

 
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19th February 2024


I was taken into the University hospital of Wales this morning with severe chest pains. I was initially seen very quickly and informed of all time scales regarding blood tests, scans and x-rays. The staff were very efficient, helpful and professional-they could not be faulted. The doctor who dealt with me was very attentive and I left the hospital feeling very reassured that a I did not have any serious underlying conditions. Whist in the waiting area the Red Cross staff provided drinks and biscuits to everyone and then in the afternoon patients were again given drinks and sandwiches. The whole experience was absolutely brilliant

Cleanliness
Efficiency
Caring
Nursing staff
Dignity/Respect
 
7th February 2024


I am a 90yrs old male whose only experience of the UHW Heath Hospital has been day surgery, on 02-02-2024 I, unfortunately, was extremely ill and my daughter called the Doctors and they arranged for me to go to the hospital, the ambulance arrived and three paramedics quickly sorted me out and had me on my way to the hospital within minutes of them finished the examination on arrival at the hospital 2 of them went into the hospital arranged for someone to see me while the other kept talking to my daughters and me, the two paramedics came back and took me to the Resus dept and stayed with me till the nurse arrived a truly 5-star team. In the Resus Room, the nurse put me straight on oxygen and carried out the further examination, everything was done to a very high standard and i would have liked to have the opportunity to have thanked them personally and was so thankful for the treatment and respect showed by them and was taken to A1ward and was seen by a doctor and placed once again on oxygen, what can one say about this ward, I was amazed at the amount of work the nurses had to do they did not stop on their whole shift some seemed to be on duty 12 hours or more, they made me relaxed could not do enough to make me comfortable and were they too were a credit to their profession and I thank them for that star rating I would give a definite 5 stars cannot see how under the pressure they work they do it, well-done nurses. The one thing that did surprise me was the demand from the visitors and some patients on the nurses that in my opinion was not their job ie one young girl wanted to take her mother to the concourse and she was demanding that one of the nurses take her, my daughter who is incidentally a care worker in an elderly care home and told her that while she is demanded that the nurse is unable to carry out her duties. I left the hospital feeling great and would recommend it too anybody

Cleanliness
Efficiency
Caring
Nursing staff
Dignity/Respect
 
19th July 2021


Errors made by medical staff resulted in the death of a relative. The trust did not take the concern seriously. Extremely upsetting that families are torn apart by trusts such as this. This trust has no regard for life.

Cleanliness
Efficiency
Caring
Nursing staff
Dignity/Respect
 
26th June 2021


Permanently left Wales to avoid receiving any further care at UHW. One of us would have died well before our time if we hadn’t, and it turns out we were both misdiagnosed and had diagnosed missed completely that shouldn’t have been.

Cleanliness
Efficiency
Caring
Nursing staff
Dignity/Respect
 
Review of UHW (Heath) & Llandough Hospitals Palliative Care Team written by a patient
11th March 2020


Addressing fears
Delay
Dignity/Respect
Rating not given.
Efficiency
Listening
Meeting needs
Recommend
Trust
Involvement
Waiting time
 
Review of UHW (Heath) & Llandough Hospitals Palliative Care Team written by a carer
11th March 2020


Addressing fears
Delay
Dignity/Respect
Rating not given.
Efficiency
Listening
Meeting needs
Rating not given.
Recommend
Trust
Involvement
Rating not given.
Waiting time
 
Review of UHW (Heath) & Llandough Hospitals Palliative Care Team written by a carer
11th March 2020


Addressing fears
Delay
Dignity/Respect
Efficiency
Listening
Meeting needs
Recommend
Trust
Involvement
Waiting time
 
Review of UHW (Heath) & Llandough Hospitals Palliative Care Team written by a patient
11th March 2020


Addressing fears
Rating not given.
Delay
Dignity/Respect
Efficiency
Listening
Meeting needs
Recommend
Trust
Involvement
Waiting time
 
Review of UHW (Heath) & Llandough Hospitals Palliative Care Team written by a carer
11th March 2020


Addressing fears
Delay
Dignity/Respect
Efficiency
Listening
Rating not given.
Meeting needs
Recommend
Trust
Involvement
Waiting time
 
Review of UHW (Heath) & Llandough Hospitals Palliative Care Team written by
5th March 2020


Addressing fears
Delay
Dignity/Respect
Efficiency
Listening
Rating not given.
Meeting needs
Recommend
Trust
Involvement
Waiting time
 
 
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Resources

Short link to review University Hospital of Wales: http://iwgc.net/ejo3j