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University Hospital of North Durham
2018-02-15
Person
5
5
0
Written by a patient
Written by a patient 15th February 2018
i felt really anxious before attending my appointment. I attended and was seen very promptly and given an initial medical check up by Kathleen who put me at ease and explained the procedure and what was involved. Matt carried out the procedure and again with Kathleen and a third member of staff I saw they were all interested in how I was and kept reassuring me as the procedure was carried out. Having the screen helped me relax and see what was going on, this definately help as well as the staff telling me what they were doing so I could anticipate the movement. the procedure was over very quickly and I was advised on the early indications immediately. in summary I was very impressed and would recommend this unit to family and friends.