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University Hospital of North Durham
2019-12-10
Person
5
5
0
Written by a family member
Written by a family member 10th December 2019
My elderly mother in law had an extremely bad fall this weekend and because the ambulance service was so busy we drove her to the accident department ourselves. When we got there there we were told that there was a 7 hour waiting list to see a Doctor and that there was 118 people waiting. Despite this she was triaged within 10 minutes and taken straight from there to the short stay area as it was likely she would need to stay in overnight. All staff treated her with great kindness and respect, reassuring her at every stage of her treatment from CT scan to the very painful dressing of her wounds where the skin had peeled back leaving raw flesh. Although it was abundantly obvious how much pressure A & E was under,I have nothing but praise for her treatment and the attitude of all staff from reception to discharge the following afternoon