University Hospital of North Durham 2013-04-13 Person 0 5 0

After having to attend the A/E dept, we were advised a triage nurse would see us within 1hour after 2hour passed we eventually got assessed to be told injury would need x-rayed and that the card needed to have x-ray would get signed after seeing a further 5/6 triage at this I complained and it was done immediately, however after x-ray was completed the card then had to be put in the triage nurses slot on her door, this was left there for over 1hour after asking if this had been placed in the right place it was then took out. In total we arrived at the hospital at 7.15pm and got back home 0.50am. I understand emergencies have to be dealt with immediately as a priority but think that a member of staff could inform patients in the waiting area of the A/E of the delays and not just leave patients to get frustrated. I feel there was no structure in place as patients who came in after us were triaged before us