University College Hospital

University College Hospital 2021-01-08 Person 5 5 0

My experience from of all the staff I have encountered so far on my personal journey, during the time of my operation and stay at UCH whether at the entrance way, reception desks, to nurses on duty and during the night (who was great!) and consultants have been very positive. Keep up the great work and thank you for going that extra mile and showing care alongside professionalism. I would highly recommend UCH without hesitation.

University College Hospital 2021-01-08 Person 5 5 0

Despite the pandemic I could not have had better or more caring treatment.

University College Hospital 2020-12-21 Person 5 5 0

Neill Patani is an excellent surgeon. the radiotherapy department is outstanding The staff were very friendly and I was kept informed of all appointments

University College Hospital 2020-12-19 Person 2 5 0

I had both my children at this hospital. I doubt there's a safer place to have a baby in the world - if something goes wrong you have the best surgeons which is why I chose it. However the level of organisation and standards of the other staff is a different story - with my first child they left me screaming in agony for days at home because my contractions - despite being extremely strong - were not close enough together. The cleaning ladies nearly broke the toilet door down while I was giving a sample because I was in so much distress - but computer said no and I was sent home. It turned out that the reason I needed a last minute c section (not dilating) was the same as the reason they wouldn't let me in the hospital - I am not a doctor but that sounds like a dangerous situation to me. The only reason they let me in eventually was because my waters started breaking. If they hadn't I'd probably still be screaming in my house. I was so destroyed by the labour it really didn't occur to me to complain but now I really regret it. For my second I chose to stay with UCLH after they promised that with my history I'd be allowed straight into the labour ward. We arrived at the labour ward, standing in front of an empty birthing room (where I eventually laboured) waters and blood running down my legs and screaming in agony. We were told the place was full and I had to go to the foetal assessment unit downstairs. This was full of people waiting to be seen and was very humiliating for me. The staff there took one look at me and said I had to go back upstairs - someone ran up to me with a wheelchair which they smashed into the back of my legs. I was taken back to the room I had been standing in front of 5 minutes ago. Two midwives checked my dilation which caused some of my waters to break - I heard them say 'haha she's peeing'. I was not. There was a full page in my notes that said in large letters the anaesthetist should do my cannula - these women did not see it and did it anyway, causing a lot of pain and telling me off for not being able to cope with it. Hours later in my last minute episiotomy it somehow slipped and the anaesthetist had to put another one in my other hand. Again, I was so destroyed by this labour that complaining about it was the last thing that occurred to me, although now I wish I had taken every avenue available to me as I do not believe this treatment was acceptable.

University College Hospital 2020-10-21 Person 5 5 0

Modern and welcoming

University College Hospital 2020-09-25 Person 5 5 0

I was well looked after and was seen on time at every appointment.

University College Hospital 2020-09-11 Person 5 5 0

Caring and professional

University College Hospital 2020-08-28 Person 5 5 0

I appreciate that during the Corona pandemic clinic appointments are difficult. Considering I have completed radiotherapy and last time someone looked at my hand the skin was falling off like a snake’s I thought my follow up appointment was in person rather than by phone.

University College Hospital 2020-07-29 Person 5 5 0

Radiotherapy department is incredible: organised, compassionate, and friendly.

University College Hospital 2020-07-20 Person 5 5 0

I felt supported regarding appointments. When I was unavoidably a little late for an appointment I was reassured that it was okay and that I would not lose the appointment. The standard of cleanliness was impressive and the entrances to the hospital were always manned by friendly staff ensuring that the sanitisers were used on entrance, though there was no invitation to use the sanitisers on leaving the hospital. I think that would be an improvement, condisering that I was going home by taxi, and others would be going elsewhere too and taking with them whatever they got from touching the furniture in the more public areas around the entrances to the hospital. I like that the hospital floors and wall furniture were always clean and that the floors were NOT highly polished. If they had been it would pose a risk to patients like myself who are amputees. I am a lower limb amputee and was on crutches, so it was vital that I felt safe walking down those corridors! Good that the toilets have been made accessible and I was able to use one a few times. The staff at all levels were helpful, respectful and friendly and knew what they were doing and who I was. Overall I am very happy with my experience of UCLH.I have been seen/treated at two different buildings at this hospital and it is clear to me that they provide the best possible care at every level.