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Written by a private patient
27th March 2021


Incredibly inept from the outset. Wrong funding information given by the hospital to the Consultant’s secretary, on the day I couldn’t be traced on the list and was treated with close to disdain by a receptionist clearly lacking in the skills required for her job. Once I got over that particular hurdle and was allowed to take my place in the waiting room on the hallowed first floor, I was than called by completely the wrong name, which then became a subject of public hilarity at the nurses station. HCA keep asking me to fill a Patient Registration form which I’ve now done twice and won’t be doing a third time. When I finally had my consultation, it went very well and the doctor was lovely but he gave me a form in respect of my next appointment which 3 people at reception had no earthly clue about. I’ll follow the appointment regime for this particular problem but I’d rather have the short drive to The Alex in Cheadle if I require anything in the future.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff