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Written by a private patient
16th December 2022


One small piece of constructive feedback I felt it would be good to give: while it is obviously a very pleasant place to have a procedure done and to stay – the food was excellent, the nurses brilliant and attentive etc – the discharge process was unfortunately poor. I was given very little information, and that which I was given I had to pry out of the staff. I was sent home with little advice on pain management, which led to an appalling first night at home where I suffered with crippling pain and a fever, until I spoke to a Dr who told me I could take a much higher codeine dose. I would still recommend the Wellington but that was a shortcoming that felt like a bit of a shame.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe