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Written by a private patient
22nd April 2021


Firstly I have to say I had nothing against this hospital and I was there even recommend to do the surgery here as it is mainly Covid free however now after having experienced their service I do not recommend Wellington Hospital if you have the option of doing your operation elsewhere. The private surgeries and treatments cost a fortune here compared to other hospitals and still you get a very substandard aftercare service . I underwent a major spinal surgery. The went well As the consultants are mainly top NHS consultants however the nurses lack experience and love for what they are doing. There were only a good few good nurses in the ITU department which I can specifically name as Jason and crystos but other than these 2 people I did not have a good experience with any of the nurses in th ward. They are very straight, and somtimes rude. They only do what they are asked for and tend to leave you on your own the second they do what you ask them to do. They are sometimes overwhelmed with their workload although the hospital promised a one to one nursing service pre surgery. I did not also feel safe after surgery due to some long waiting times between when you press the buzzer and by the time that the nurse attends. I was even left in the shower room on my own for over five minutes in the search of a shower seat by the nurse!! The heat caught me and I felt dizzy and fainted. All in all not recommend as there are many better hospitals in London specially for my condition which was a spinal surgery namely Queen Square private hospital.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe