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Written by a carer
24th January 2019

Absolutely shocking reception staff at AAU demanding money as soon as we arrived , pointing her finger on persons face and demanding payment , while patient was in crutial situation wasn’t even seen by the doctor or nurse ! We were busy dealing with the patient and wouldn’t run away without payment ! We were admired there by a very reputable doctor , but they have zero respect to patients . They only count money ! Absolutely pathetic lady and her behaviour started our horrid experience in that AAU . Never again will use their services , better to go on NHS and wait for ages but to get amazing quality treatment by staff !

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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