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The Wellington Hospital
2022-02-14
Person
2
5
0
Written by a private patient
Written by a private patient 14th February 2022
I had surgery in late January and found the administration of my care appalling. I was give in writing the incorrect instructions about which covid test I needed to do and so my surgery was delayed two hours. I heard this outside my cubicle being discussed by staff who didn't keep me informed of what was happening.
The care from the nurses and surgeons was excellent but this was a stressfull experience because the administration of the charging and co-ordination with the healthcare provider was really poor.
The week before my procedure I had made sure the hospital knew what I needed to pay and what was being paid by my insurance but the afternoon before the hospital rang me to say I had to pay the hospital fees or they wouldn't be able to admit me.
This is not a helpful way to treat a patient about to have surgery.