Share review of The Wellington Hospital
I had surgery in late January and found the administration of my care appalling. I was give in writing the incorrect instructions about which covid test I needed to do and so my surgery was delayed two hours. I heard this outside my cubicle being discussed by staff who didn't keep me informed of what was happening.
The care from the nurses and surgeons was excellent but this was a stressfull experience because the administration of the charging and co-ordination with the healthcare provider was really poor.
The week before my procedure I had made sure the hospital knew what I needed to pay and what was being paid by my insurance but the afternoon before the hospital rang me to say I had to pay the hospital fees or they wouldn't be able to admit me.
This is not a helpful way to treat a patient about to have surgery.