the-wellington-hospital

The Wellington Hospital

Wellington Place, London, England, NW8 9LE
 
73 reviews

Reviews

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Written by a private patient
18th July 2022


Great

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Written by a private patient
19th April 2022


The Anaesthetist, Dr and various team members were considerate and caring during and after my operation. My only issues were the following : On arrival at 6:30am whilst sat in the waiting area I noticed strands of hair laying in and around the seating area. . My room room was very cold prior to prepping for my operation which made me feel a little uncomfortable but the staff later attended to switch on the heater to my room. My dressing gown had to be changed three times as it was either too short, had holes, ripped cuffs, and generally worn. Last point which left me a little uncomfortable was the fact that whilst using the lift heading down to theatre my lift was being shared amongst myself, Tool bags, and two building service contractors. I would’ve preferred to wait and allow the engineers to use the lift rather than be sharing with them wearing workwear and heavy duty foot wear. Final point I’d say is that the shower/ WC facilities look a little tired and outdated. I’m sure at some point this will be addressed.

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Written by a private patient
14th February 2022


I had surgery in late January and found the administration of my care appalling. I was give in writing the incorrect instructions about which covid test I needed to do and so my surgery was delayed two hours. I heard this outside my cubicle being discussed by staff who didn't keep me informed of what was happening. The care from the nurses and surgeons was excellent but this was a stressfull experience because the administration of the charging and co-ordination with the healthcare provider was really poor. The week before my procedure I had made sure the hospital knew what I needed to pay and what was being paid by my insurance but the afternoon before the hospital rang me to say I had to pay the hospital fees or they wouldn't be able to admit me. This is not a helpful way to treat a patient about to have surgery.

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Written by a NHS patient
24th January 2022


That care was good the staff was very kind and helpful the doctors made feel relaxed before having my surgery

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Written by a private patient
25th November 2021


The Wellington was faultless and exceeded expectations. Except area that should be improved is the checking in procedure for outpatient appointments, especially at the PMC. On one occasion there were long queues, and on a couple of visits the receptionist couldn’t find my details on the computer, and then asked me for date of birth, still no success, then my post code. Some patients may not like their details being overheard. I appreciate Elstree has a fraction of the volume of patients, they know exactly who has appointment. The reception desk will often be a new patient’s first impression of HCA. It may not be a great experience, which is a pity, as every other aspect is excellent.

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Written by a private patient
2nd September 2021


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Written by a private patient
31st August 2021


Very friendly, professional and supportive staff. Clean environment

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Written by a private patient
6th August 2021


Everyone who looked after me during my week in hospital was extremely kind helpful and patient. The nurses, auxiliary staff and the kitchen staff all made me feel safe and completely at home! Would highly recommend this hospital.

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Written by a private patient
22nd April 2021


Firstly I have to say I had nothing against this hospital and I was there even recommend to do the surgery here as it is mainly Covid free however now after having experienced their service I do not recommend Wellington Hospital if you have the option of doing your operation elsewhere. The private surgeries and treatments cost a fortune here compared to other hospitals and still you get a very substandard aftercare service . I underwent a major spinal surgery. The went well As the consultants are mainly top NHS consultants however the nurses lack experience and love for what they are doing. There were only a good few good nurses in the ITU department which I can specifically name as Jason and crystos but other than these 2 people I did not have a good experience with any of the nurses in th ward. They are very straight, and somtimes rude. They only do what they are asked for and tend to leave you on your own the second they do what you ask them to do. They are sometimes overwhelmed with their workload although the hospital promised a one to one nursing service pre surgery. I did not also feel safe after surgery due to some long waiting times between when you press the buzzer and by the time that the nurse attends. I was even left in the shower room on my own for over five minutes in the search of a shower seat by the nurse!! The heat caught me and I felt dizzy and fainted. All in all not recommend as there are many better hospitals in London specially for my condition which was a spinal surgery namely Queen Square private hospital.

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Written by a private patient
2nd April 2021


Heart bypass surgery is a scary prospect, but from walking through the door into Wellington (North) to discharge 8 days later, i have never felt more comfortable or looked after.. Informed and involved at every stage, nothing too much trouble and a caring interested and engaged staff.. Top marks to the hospital, (and my surgeon Ms Jahangiri) hopefully i will never need the operation again, but i am no longer apprehensive. I can heartily recommend the Wellington.

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