The Wellington Hospital
Written by a private patient
25th November 2021
The Wellington was faultless and exceeded expectations.
Except area that should be improved is the checking in procedure for outpatient appointments, especially at the PMC. On one occasion there were long queues, and on a couple of visits the receptionist couldn’t find my details on the computer, and then asked me for date of birth, still no success, then my post code. Some patients may not like their details being overheard.
I appreciate Elstree has a fraction of the volume of patients, they know exactly who has appointment.
The reception desk will often be a new patient’s first impression of HCA. It may not be a great experience, which is a pity, as every other aspect is excellent.