Average ratings
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Wellington Hospital
2023-11-14
Person
5
5
0
Written by a private patient
14th November 2023
My experience with the Wellington Platinum Centre has always been exemplary. It is clean , the staff are pleasant and the whole experience is what one would hope to find in a 5* Medical Centre .
The Wellington Hospital
2023-10-28
Person
2
5
0
Written by a private patient
28th October 2023
The nursing staff are not all knowlegeable and experienced as promised.The matron on the rehab department is just as clueless with her management of her staff and not capable of leading that department.Most of the staff on the rehab floors including the therapists are not attending on my designated therapy session either they are late that means the therapy sessions would be cut short or would not turn up at all .
The Wellington Hospital
2023-09-05
Person
5
5
0
Written by a private patient
5th September 2023
The staff greeting me were professional and warm at the same time
The room was very clean and comfortable.
The nurses were very attentive.
The Wellington Hospital
2023-08-29
Person
5
5
0
Written by a private patient
29th August 2023
Nurses should visit patients a bit more frequently
The Wellington Hospital
2023-08-01
Person
3
5
0
Written by a private patient
1st August 2023
One night nurse called Anne went above and beyond to help me and make me comfortable and explained what was happening. Day nurses although polite didn’t help me or even offer to help as I have very limited mobility luckily my husband was there all day to support me to wash and mobilise to and from the bathroom. When I had to use the buzzer for a nurse it always took at least 6 mins before anyone came in. A patient needing assistance needs this to be far shorter to stop any danger.
The Wellington Hospital
2023-02-09
Person
5
5
0
Written by a private patient
9th February 2023
It was the right decision to use this hospital to have my surgery with Dr. Crane. All the personnel understood our needs in concerns at every moment. We felt accompanied in the difficult times of going through surgery and the recovery aftermath. Highly recommended both, Dr. Jeremy Crane and the hospital
The Wellington Hospital
2023-01-31
Person
2
5
0
Written by a private patient
31st January 2023
The doctors are excellent but the nursing care ws poor. An agency nurse was the best nurse of all for communication, empathy and timely meeting of needs. The other nurses, especially senior nurses, were insensitive, even cruel, unresponsive when spoken to politely, ignored requests for help, left incontinent patients sitting in soiled bedding for hours, despite relatives please to help them. Avoid till they improve the standards of nursing care. They should learn from the agency staff.
The Wellington Hospital
2023-01-26
Person
5
5
0
Written by a private patient
26th January 2023
I had vein surgery at The Wellington Hospital and stayed overnight. The staff from theatre to ward were absolutely lovely. They were very caring and kind. The food was delicious, especially the fresh Salmon and the scrumptious crème brûlée! I felt like I was in a hotel.
Thank you all
The Wellington Hospital
2022-12-16
Person
4
5
0
Written by a private patient
16th December 2022
One small piece of constructive feedback I felt it would be good to give: while it is obviously a very pleasant place to have a procedure done and to stay – the food was excellent, the nurses brilliant and attentive etc – the discharge process was unfortunately poor. I was given very little information, and that which I was given I had to pry out of the staff. I was sent home with little advice on pain management, which led to an appalling first night at home where I suffered with crippling pain and a fever, until I spoke to a Dr who told me I could take a much higher codeine dose.
I would still recommend the Wellington but that was a shortcoming that felt like a bit of a shame.
The Wellington Hospital
2022-12-05
Person
3
5
0
Written by a private patient
5th December 2022
Once the operation was over I had to call for my bed to be made ask for a pillow. After care wasn’t brilliant and we had to wait two hours for my medication to take home.