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Written by a patient
11th December 2019

Came for an ultrasound as a result of very frequent bladder infections. I was instructed to come with a full bladder. Received a call an hour before appointment saying appointment would be 30 minutes late so to start drinking later. I show up to the appointment 30 minutes late as instructed, with a full bladder. I then had to wait another 20 minutes on top of the 30 they warned me about, and was so desperate (bearing in mind you are not meant to hold your bladder when you have infections) that i had to go to the toilet. As soon as i walked out the nurse was there to take me to the ultrasound, and was visibly irritated that I had been to the toilet. She then told me I had to drink 2 full jugs of water (over 2 litres) before she would take me to the ultrasound, clearly a ridiculous amount in such a short time. This later resulted in me being overhydrated and vomiting multiple times when i got home.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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