Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Sett
2023-03-12
Person
5
5
0
Review of CAMHS Inpatients - The Sett
12th March 2023
I could recognise that the staff had sids best interest at heart.
Suggested improvements
Nothing apart from different food options to save me buying takeaways.
The Sett
2023-03-12
Person
4
5
0
Review of CAMHS Inpatients - The Sett
12th March 2023
Absolutely not.
Suggested improvements
Meh.
The Sett
2023-03-12
Person
4
5
0
Review of CAMHS Inpatients - The Sett
12th March 2023
Staff made it feel a lot less daunting and scary. And were really friendly by playing games and talking during meal support.
Suggested improvements
A better explanation of somethings that are going on (eg bedroom bathrooms automatically looking weigh in the morning meals choices).
The Sett
2023-03-12
Person
4
5
0
Review of CAMHS Inpatients - The Sett
12th March 2023
Staff were supportive and listened.
The Sett
2023-03-12
Person
3
5
0
Review of CAMHS Inpatients - The Sett
12th March 2023
No.
Suggested improvements
No.
The Sett
2022-07-20
Person
3
5
0
Review of CAMHS Inpatients - The Sett
20th July 2022
Very good psychology and family therapy services. Friendly and supportive staff. Gave our daughter the time and space to recover.
Suggested improvements
Sometimes felt left out of the loop- not contacted when incidents occurred or when rules over leave changed, so communication could improve.
2022-11-02 15:26:27
Response from The Sett
Thank you for raising your concerns and I am sorry to hear this. Parents/Carers are now invited to attend weekly Ward Round where updates are provided and shared. At times when the ward is busy and staff are supporting young people there may be a delay in providing parents /carers with updates on incidents. Staff have been reminded to ensure parents/carers are informed of incidents in a timely manner and as soon as it is possible & safe to do so.
2022-07-25 15:10:08
Response from The Sett
Thank you for your positive feedback. However, I am concerned and sorry to hear that we did not always keep you in the loop. This is so important. I have passed your comments to the service manager for action. Best wishes, Hugh Jones, Patient experience Manager
The Sett
2022-07-20
Person
4
5
0
Review of CAMHS Inpatients - The Sett
20th July 2022
Child treated with dignity and respect by most staff. Care from some staff not good, but treatment good. 50% of staff did not treat our daughter well.
Suggested improvements
--
2022-11-02 15:26:03
Response from The Sett
Thank you for raising your concerns and I am sorry to hear this as this is not what we expect of staff. This will be raised with our team and through supervision of what is expected of staff.
2022-07-25 15:08:06
Response from The Sett
I am really sorry about this. All staff should treat your daughter with dignity and respect. I have passed your review to the manager for action. Best wishes, Hugh Jones, patient Experience manager.
The Sett
2022-07-20
Person
4
5
0
Review of CAMHS Inpatients - The Sett
20th July 2022
-
Suggested improvements
-
The Sett
2022-07-20
Person
4
5
0
Review of CAMHS Inpatients - The Sett
20th July 2022
Fabulous team that work together and produce a coordinated approach.
Suggested improvements
-
The Sett
2022-07-20
Person
4
5
0
Review of CAMHS Inpatients - The Sett
20th July 2022
What is good that our daughter is able to be heard and learn new skills.
Suggested improvements
I think the difficult part is when kids learn negative skills from other patients.
2022-11-02 15:25:48
Response from The Sett
Thank you for raising this. We do recognise that at times young people can learn negative skills form other patients so staff do try and ensure that alternative coping skills & strategies are provided and facilitated with them so they have more appropriate means of engaging.
2022-07-25 15:14:08
Response from The Sett
Thank you for your feedback. I am concerned about your comment about learning negative skills and have passed this to the manager to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager