The Royal Marsden Hospital (Sutton)

Downs Road, Sutton, Surrey, England, SM2 5PT
 
24,543 reviews

Reviews

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Review of Kennaway Ward
17th March 2021


The staff were very kind and efficient

Suggested improvements
No, everything was fine thank you

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Review of Radiotherapy Sutton
4th March 2021


I was very impressed with the care and attention, particularly at this dificult time due to the pandemic.

Suggested improvements
The toilets in the Radiography area do not flush very well - they could do with more water and a more rapid filling system!!

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Review of Radiotherapy Sutton
1st March 2021


Had no meals, had no pain. Staff were ,without exception, first class

Suggested improvements
Nothing

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Review of Rapid Diagnostic and Assessment Centre Sutton
21st February 2021


I found the service extremely well organised. I had a mammogram within minutes of registering by a very efficient young lady, who put me completely at ease. The doctor I saw afterwards to discuss the mammogram was kind and communicative, advising me immediately that I was going to be alright, but suggested I have an ultrasound to be sure. The doctor doing the ultrasound, who was extremely busy, took time to explain what he was doing, and confirmed Dr Anna's view that I did not have cancer. I went home an extremely happy person. A big thank you to all the staff. Brilliant hospital and not all frightening.

Suggested improvements
I don't think I could find anything to improve on.

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Review of Radiotherapy Sutton
15th February 2021


I am very happy with the care, attention and treatment I received in Sutton. The staff are very kind and polite and willing to help with anything.

Suggested improvements
I think the care given in the hospital is already of the highest standard. Keep it going, please. Thank you very much.

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Review of Medical Day Unit (Kingston) written by a patient
26th January 2021


The communication needs addressing. It has got a lot worse recently and is a real problem for patients. For example: 1. Last month when I came for my Zoladex I was told I had Zometa too. I couldn't do it as I had small children waiting for me in the car. I'd also specifically asked previously whether I'd have it that time and told categorically no, it would be the next time. 2. Last week I had an appointment with my oncologist. I knew I was due for one in January some time. I received no letter, no email or call. I called up to check and was told it was the following day. How hard could it have been to let me know about this appointment? It was pure chance I happened to call in time. 3. Today I went for my Zoladex and Zometa. On arrival I was told I couldn't have my Zometa because I'd not had my bloods done and hadn't been to the dentist. Again, why on earth wasn't I told about having these done before then I could have got them done. Additionally, my boyfriend had taken time off work to look after our children so I could have the zometa, and the next day in case I have a bad reaction again. This is huge for him. And now he's got to do this all over again next week when I do have my Zometa. And this is just the last 3 appointments I've had. It's always a bit like this but has got much worse. And I'm just one patient. At a time when the NHS is particularly stretched it seems crazy to not be more organised so appointments don't get missed or messed up. It feels totally wrong to be wasting time and appointments because of a lack of information getting passed on to patients.

Suggested improvements
As above, it's just the communication needs to be much better. Patients aren't being told about appointments, details, bloods etc. The level of care you receive is outstanding. The nurses and doctors are absolutely amazing. But the communication really needs to be stepped up.

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Review of Radiotherapy Sutton written by a patient
18th January 2021


My experience with radiotherapy was good and the ladies who treated me where professional and caring.

Suggested improvements
The only thing would be to communicate with the patient what they are doing and why. I know they know what they are doing but it is very reassuring to know what all the numbers mean!

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Review of Outpatients Department Sutton written by a patient
4th January 2021


Attended out patients, so several answers not relevant. The staff are unfailingly patient, skilful and kind and the treatment is first class

Suggested improvements
I think that your outpatient systems could be improved in order to reduce waiting times and hence make the hospital more Covid secure and improve patient experience. The wait time for blood tests is rarely less than an hour and sometimes nearer to 2 hours - addressing this would make everything better. Also could the system not be modified to prevent sequential waits - why not allow obs and ECGs to be done whilst waiting for blood tests? At present I need to aim to arrive 2 1/2 hours before my appointment time in order to get through all the procedures, and hopefully have blood tests available before I see a clinician.

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Review of Radiotherapy Sutton written by a family member
22nd December 2020


I cannot fault the kindness and care I received throughout my treatment.

Suggested improvements
Can’t think of anything at all.

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Review of Smithers Ward written by a patient
22nd December 2020


As usual, everything was excellent.

Suggested improvements
Nothing!

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