Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Royal Marsden Hospital (Sutton)
2023-09-09
Person
5
5
0
Review of Diagnostic Radiology Sutton
9th September 2023
Saturday 9th sept team were really good
Suggested improvements
Was all good
The Royal Marsden Hospital (Sutton)
2023-07-20
Person
5
5
0
Review of Diagnostic Radiology Sutton
20th July 2023
All staff that I encountered, from Reception through to the CT Dept, were courteous and made me feel special.
Suggested improvements
Signage for CT is very poor. I got lost following different signs sending me to various parts of the building.
The Royal Marsden Hospital (Sutton)
2023-04-09
Person
5
5
0
Review of Diagnostic Radiology Sutton
9th April 2023
Some of the questions need Not Applicable as an answer!
Whilst receiving an injection I felt very faint and the staff could not have been more attentive and helpful.
Having staff undertake the scan on a weekend was really appreciated especially since it was the Easter weekend.
Suggested improvements
Nothing
The Royal Marsden Hospital (Sutton)
2023-03-29
Person
2
5
0
Review of Outpatients Department Sutton
29th March 2023
Visited today with my Wife for her blood test @10am and Consultants appointment at 11am.
Arrived at 9.40. Checked in at Reception and told to obtain ticket for Blood Test.
38people in front of us finally completed blood test at 11.15.
Complete chaos in this area, spoke to staff and advised to write complaint to let Management know what is going on. Staff reported they had received little or no training on new computer system.
Suggested improvements
Training, training and more training.
The Royal Marsden Hospital (Sutton)
2023-03-09
Person
4
5
0
Review of Childrens Day Unit
9th March 2023
We always experience good care in the children’s day unit and outpatients.
Suggested improvements
N/a
The Royal Marsden Hospital (Sutton)
2023-03-06
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 6th March 2023
Most of the staffs are very friendly, nice and helpful.
The Royal Marsden Hospital (Sutton)
2023-01-03
Person
3
5
0
Review of Childrens Day Unit
3rd January 2023
Over 85min wait for food after fasting for 22h for an LP.
Suggested improvements
Arrange food for when the LP has been done or make it clear there will be long wait so that parents know to provide.
The Royal Marsden Hospital (Sutton)
2022-09-29
Person
5
5
0
Review of Oak Day Unit
29th September 2022
We had a thorough discussion about the medication i required and i received a prescription in a timely manner
Suggested improvements
I am totally satisfied and can't think if anything more that i needed
The Royal Marsden Hospital (Sutton)
2022-09-29
Person
5
5
0
Review of Oak Day Unit
29th September 2022
Great service, short wait times, caring staff, thanks so much to everyone!
Suggested improvements
Nothing
The Royal Marsden Hospital (Sutton)
2022-09-14
Person
5
5
0
Review of Childrens Day Unit
14th September 2022
When we were at the Royal Marsden for the first chemotherapy session, everything was very strange and alien to us. The staff were all very reassuring and put us at ease.
We were unsure of how systems work so we were very grateful when my son’s medication was delivered to the ward and the medication was explained to us by a member of the pharmacy team. It continues to be an excellent service and takes away the news to go to pharmacy and wait for the medication.