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25th October 2021


I would like to pass on special thanks this time to Silvia Castro and Louise Strider for their kindness on 5 October and 19 October respectively. I am taking part in the INDIGO Trial, and on both occasions I had periods where I was feeling a bit distressed. All the staff are great on the West Wing Day Unit, but please make them and their managers aware that their actions & words meant a lot to me.

Suggested improvements
Nothing at all. Professionalism, kindness and empathy defined.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Worries-concerns
Pain Control