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Written by a NHS patient
16th July 2021


The consultants are excellent. And talk you through the whole process. But further down like pain management is horrendous. The nurses and HCA in the clinical assessment are amazing. The team in radiology department great. The pain team. Did not listen and sent me home with a request to just up the morphine, which doesn't work on neuropathic pain (nerves). When a different consultant from another hospital got involved, I had a sarcastic call from the senior nurse about not giving it enough time (I'd you haven't slept in a week and feel like someone is poking you with a cattle prong every single night I think time is kind of irrelevant). But she will get the pain team to call back. When the pain nurse called back. I was ignored for the request of changing my pain medication to a nerve pain blocker. As per my request from the consultant from the other hospital. So thank you Marsden for leaving me in agony for a further 48 hours, till when you phone on Monday when I haven't slept for a week due to the intense pain that I have been suffering. And you have added a further 2 nights of no sleep. Whilst I appreciate that you are trained. It would be an idea to listen to the patients. Rather than wash over it.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe