The Royal Marsden Hospital (Chelsea)

Fulham Road, London, England, SW3 6JJ
 
21,726 reviews

Reviews

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Reviews

 
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Review of Rapid Diagnostic and Assessment Centre
29th January 2022


This was my first consultation and the doctor, consultant, nurse and surgeon who did the biopsy were all so lovely and put me and my Mum totally at ease

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Review of Rapid Diagnostic and Assessment Centre
18th January 2022


Really great experience, was seen quickly, all the nurses and the clinician I saw treated me with respect, felt very comfortable especially given I was quite nervous about the appointment in general. Was also a lot quicker than I expected!

Suggested improvements
Everything was good, but it would have been good if the appointment letter was clearer about where it was, I went to the main entrance first.

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Written by a NHS patient
13th January 2022


The hospital is small and easy to get to.

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Safe
 
Review of Rapid Diagnostic and Assessment Centre
6th December 2021


I visited the breast care centre today. I was seen by a cancer practitioner on time. I was given time to inform her of my concerns and I was listened to. Examined, mammogram and ultrasound all within two hours. I was very impressed at the professional care given by all the staff and information given to me before leaving the clinic. Keep up the good work you are all doing with care and professionalism under the Covid restrictions. Some of the questions were not relevant to my appointment today.

Suggested improvements
On my visit it ran smoothly and at no time did I feel stressed

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Review of Rapid Diagnostic and Assessment Centre
5th December 2021


I had an outpatient appointment on 1 Dec at 2:15. The medical staff were brilliant but I must raise a concern about the receptionists. They were constantly talking about personal and inappropriate matters. It was loud and distracting. I was nervous about my appointment and they made it a very uncomfortable waiting time. When a medical person came near the desk they were quiet but as soon as they went they started up again.

Suggested improvements
Please train the receptionist to be discreet and appreciate that many patients are anxious and their loud laughing and chatting about parties and their social life is not conducive to a calm environment

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Written by a private patient
30th November 2021


I just want to write the word brilliant a million times. Everyone in this hospital is amazing. They helped me a very difficult time in my life. I don’t know how they do it! I call it marsden magic. Thank you all.

Recommend
Dignity/Respect
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Safe
 
Written by a NHS patient
9th November 2021


I had a great experience at this hospital. On the day of my procedure I had great nurses and Dr's. They were very attentive abd I honestly couldn't have asked for a better service. It felt as if I was private even though I was NHS. Dr tasoulis and his team are fantastoc as were the nurses

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Written by a NHS patient
3rd November 2021


The Marsden is an excellent hospital in every way i can think of.

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Review of Rapid Diagnostic and Assessment Centre
28th October 2021


All the staff were friendly and welcoming. The doctors, consultants and nurses were helpful and welcomed my questions. I felt heard and in safe hands. I also appreciated that all the team were women, it was one of the best hospital experiences iv ever had.

Suggested improvements
I felt very faint after the biopsy and the nurse was extremely helpful and caring but I think quite new to the role and she slightly panicked which made me a little more worried, she and the rest of the team were so helpful and caring so want to ensure she also feels encouraged.

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Review of Rapid Diagnostic and Assessment Centre
20th October 2021


It was a very good experience overall, the nursing staff and doctor were lovely. The only minor downside was the receptionist at the end when I had a query for her, she was a little dismissive in her manner.

Suggested improvements
Just the manner of the receptionist at the end of my visit could have been improved when I had a query for her.

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