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Written by a patient
18th July 2020


The staff at The Royal Marsden in Chelsea were exceptional in managing my 3 days of Cyberknife treatment. Under the Covid restrictions, from ensuring my and others safety with masks and hand sanitisation, the Cyberknife team were professional and most re-assuring. Explanations and opportunities to ask questions about my treatment were clear and they always ensured that I knew what to expect at all times. Though I did not receive a letter appointment, I did get a phone call to advise my appointment would be the following day - short notice, but then at least treatment was getting under way quickly. As long as the patient can be adaptable to appointment time changes to help the team manage their the busy schedule of appointments, then it all contributes to re-assure the patient

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Worries-concerns
Pain Control