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Written by a patient
21st April 2020


I think overall the service felt a bit impersonal because of COVID 19 fears / the wearing of masks and staff (understandably) keeping their distance. So the above feedback should be viewed in that context; a smile and warmth from a distance still works. I'm very grateful that the necessary medical staff were turning up for work on the frontline of the COVID 19 pandemic, so my radiotherapy was able to go ahead; so thank you! I think also 5 treatments only for adjuvenant breast cancer radiotherapy is relatively new and - maybe because of that? - I didn't feel prepared at all for the immediate quite significant swelling and tenderness that occurred before the skin reaction. Also the immediate fatigue - before radiotherapy I was back to doing PE with Jo Wicks and running, so it was quite marked - could have been better flagged as a usual side effect before (rather than after) the sessions ended.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Worries-concerns
Pain Control