Report this review of The Royal Marsden Hospital (Chelsea)
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
The Royal Marsden Hospital (Chelsea)
2021-12-05
Person
5
5
0
5th December 2021
I had an outpatient appointment on 1 Dec at 2:15. The medical staff were brilliant but I must raise a concern about the receptionists.
They were constantly talking about personal and inappropriate matters. It was loud and distracting. I was nervous about my appointment and they made it a very uncomfortable waiting time. When a medical person came near the desk they were quiet but as soon as they went they started up again.
Suggested improvements
Please train the receptionist to be discreet and appreciate that many patients are anxious and their loud laughing and chatting about parties and their social life is not conducive to a calm environment