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The Royal Marsden Hospital (Chelsea)
2021-04-05
Person
4
5
0
5th April 2021
The ward was clearly very busy and staff needed to prioritise stretched resources. Sometimes it may be better not to be too time specific in advising patients of plans for the day. Anxiety can lead to frustration so a more open day plan could improve patient patience. Your staff are wonderful and should be rightly proud of their selfless work and cheerfulness They shine like stars and are a real blessing to those in need.
Suggested improvements
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