The Royal London Hospital

The Royal London Hospital 2020-03-15 Person 1 5 0

Attended Children A+E on the 12/3/2020 with my teenage daughter who had an accident while playing netball in school. She was seen by two different doctors who are unable to interpret the X-ray report and said their consultant will look at it the following day and give me a call to see if she needs fracture clinic attendance which I’m still waiting to receive. One of the doctor who was an orthopaedic doctor was unable to conclude on the X-ray and said they need to apply panel knee splint for support. No instructions whatsoever was given on how long to leave it for or what precautions to take. The support worker that came in to apply it was asked for leaflet and went out to ask the nurse in charge who in turn told us there’re no leaflets to give and we should just go home and will be contacted. We practically have to beg for Ibuprofen to be given. My daughter was in a very bad pain, no access to wheelchair, she has to struggle to walk in pain from the waiting room to a long corridor to the X-ray when we asked the nurse for a wheelchair she said not available. Inequality in NHS is becoming more and visible and this need to be taken seriously. I work for NHS and I believe the care my daughter received on this occasion is unacceptable, kindness goes a long way. If there’re minus 0 rating I would have given it due to my experience.

The Royal London Hospital 2020-03-07 Person 5 5 0

My mother who is 72 was taken to RLH emergency dept with cardiac problems on Friday 28/02/2020. She was treated well by all staff who dealt with her and they were also very caring towards her family. She was admitted to ward 13E where again all the nurses, nursing assistants, doctors, ward clerk and domestic staff gave great care. Not just to my mum but it was apparent they gave goos care to other patients and relatives

The Royal London Hospital 2020-03-07 Person 1 5 0

My dad was diagnosed with cancer. One night he was in A & E for back pains, after doing scans and test we learnt he had a tumour which spread. At that point they knew how big the tumour was and the level of his cancer was high, they didn’t treat him immediately and sent him. 3 day’s after he lost his ability walk and this might have been prevent if he was treated sooner, this shows the lack of care. He was then admitted to St Barts in St. Paul’s where they were very caring and they acted as true medical professionals. He was treated there for 2 moths with great level of care, respect and sympathy. He was discharged, unfortunate he started to feel unwell and ended up here at royal London. There is a significant difference between st barts and royal London..... me and my family feel like we have to stay here with dad to ensure he is being attended to. As most of them time he has to wait over an hour for a nurse to come to him when he rings the buzzer. The consultant are terrible here too they are not any better. They were ready to discharge him despite him not being able to eat and vomit continuously... it was only up until my sister had a word with them and that’s when the consultant said they will do further test on him. I beg to ask what have they been doing for the last week since his been here? Vomiting is not a new symptom! When I go home at night I feel scared that something might happen to him and they’ll just let it happen... like carelessly. I never had that feeling when he was at St Pauls. The funny thing is his consultant, who’s based in St Paul’s has suggested for my dad to be there. Royal London declined this and kept him here! BUT WHY?! You clearly don’t care so why keep a patient when he was given a chance to be looked after somewhere else? This was there opportunity to place the “burden” somewhere else.

The Royal London Hospital 2020-03-07 Person 4 5 0

Cut my finger and wasn’t sure if I was being dramatic going to a&e but staff were so reassuring and professional. They went above and beyond in checking for any damage. Great care with compassion!

The Royal London Hospital 2020-03-03 Person 5 5 0

My really in diagnosing her problem, which was really quick. And put myself and sister at ease.

The Royal London Hospital 2020-03-02 Person 3 5 0

I had an homebirth, and was brought into the labour ward for a check up and stitching. I had two tears to my labia, which was EXTREMELY sensitive and more painful than the labour itself. The midwife who attended to my stitching was very unkind. She told me that I was "drunk" on gas and air, when I was taking it to ease the pain of touching the labia. She threatened to let me fall to the floor during the stitching process. Worse was that she would make decisions without me, and started stitching me without telling me what she was doing! The pain would have been more manageable had I not been caught out completely surprised! I told her gently to please tell me exactly what she was doing, prior to doing it. She was insulted and huffed, "Of course I would do that." Ten minutes later she popped a pill in my back passage without telling me what she was doing. The only thing she said to me was, "Do you get constipation?" Additionally, six weeks later, the stitches have not fallen off and are still there. Luckily the GP noticed it.

The Royal London Hospital 2020-02-19 Person 1 5 0

Our appointment at the dental hospital 2nd floor, clinic 7 was at 14.40hrs. We arrived early at 14.30hrs. There was no Receiptionist, we waited for 20mins. Standing just incase we miss our turn to register. The lady at the Receiption arrived, no apologies or concerns we registered. At 15.20hrs we were not called so asked the Receiptionist if there was a delay, she replied 'yeah, you'll be called soon' i said that we have other plans and would need to know how much longer at this stage she pulled her face at me and said it says you can be here upto 2 hours, now she can reschedule the appointment i said after waiting all this time to reschedule won't be a good idea, dhe then said the go and sit down. This is intimidating behaviour towards patients. Totally wrong and disgusting.

The Royal London Hospital 2020-02-11 Person 1 5 0

Had a total hysterectomy at end of November 2019. The first 14 hours after operation I was not given adequate pain relief. The monitor for my morphine intake clearly showed this. Only after a nurse found me standing by my chair in pain was the Pain Relief Manager called who had to go through how the monitor worked with my nurse - in turn I was then shown how to use it correctly and was at last out of pain. The nurses allowed visitors to the lady opposite me up to 10pm until I complained as keeping me awake . The lady opposite me also had her mother staying 24:7 on the ward and sleeping on a mattress on the floor each night and then asking for a free breakfast when her mattress was collected. The mother was also using the patients toilets, which was meant for patients only A nurse took out my cannula from my wrist. Over night it was bleeding out. There was blood all over my sheets and gown. Nurses did not change my sheets. I did ask and the lady who took the blood pressure picked up my gown and held it from her at arms length and held her face away and walked out the ward with it. My sheets were not changed so I asked to leave I should have stayed another night I had to leave a urine sample in a large pot with no lid in the toilets. I told my nurse I had done this. My sample was in the same toilet 24 hours later. I mentioned this to the nurse as was not fair on other patients using this toilet. Nurse told me to pour it down toilet and leave the empty container there. It was left there close to other containers so not to sure which ones were clean! I was not told what pain relief frequency I should be receiving by the nurses, I worked it out at the end of my stay it was 2 tramadol and 2 paracetamol every 4 hours. I ended up waiting 6 or 7 hours on occasions despite asking. I was to have 2 injections a day 1 am and 1 pm for anti clotting. This was forgotten a number of times and I would receive only 1 on occasions There was no tea or coffee facilities for patients. I did ask on the last day and was shown to a small kitchen I was making a coffee and a nurse came in and was clearly angry I was there. There had been no trolley that day for refreshments. I would say the surgeon/ doctors were marvellous and I felt in safe hands with them just a shame the nurses let them down with the after care. I did have the option to have my operation by a private hospital but I didn’t as I wanted this particular surgeon to perform my operation, now I wonder if I made the right decision as I found the aftercare extremely poor and stressful

The Royal London Hospital 2020-02-07 Person 3 5 0

This happened in day care endoscopy. A young Male staff was discussing patient care in the reception area. He called patient and ask very sensitive question to patient. He even informed a patient that she will have sigmoiscopy. He did this breach of confidentiality many times. Could someone look into this. He was giving appointment to patient. This should be done in private.

The Royal London Hospital 2020-01-21 Person 5 5 0

I underwent maxillofacial surgery in early January 2020. The surgeon who lead the team was Mr Niall McLeod. Shortly before the procedure, he came and talked with me. I leant towards him and said, “I have utmost faith in you”. A heartfelt thank you to him and very single member of the of the team.