The Royal London Hospital 2017-05-22 Person 2 5 0

I attended appointment on Thursday 17th as directed, only to find after paying £12:20 for parking that my appointment had been cancelled due to the cyber-attack. Whilst I understand this has been difficult, it is very difficult to hear appointments have been cancelled on arrival, (this is the second cancelled appointment fist in April) having travelled from quite a distance, having to take time of work and also receive misinformation. I was very disappointed with the response received from the front reception desk at the fracture clinic, I and other patients there at the time were told that we had indeed been contacted by the hospital. When I asked how they know I've been contacted the replay was we have been unable to login to the system as it is down. I went on to reply, if your system is down how could you possibly contact me, and with what number and or name? I went to the PALS department who were very helpful in their response however I am still in the same position. Appointment cancelled no new date: having waited now over 8 months to get to this appointment stage. Out of pocket lost travel and parking expenses of a minimum of 12:20 A parking ticket at the cost of £40 sue to wrong information added using online payment app. No phone number or card payment system for local parking. Lastly had I been a more vulnerable or elderly patient the distress and inconvenience of this would have been doubled if not more so. Any help I can receive in response to this is welcomed.