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Written by a carer
15th March 2020


Attended Children A+E on the 12/3/2020 with my teenage daughter who had an accident while playing netball in school. She was seen by two different doctors who are unable to interpret the X-ray report and said their consultant will look at it the following day and give me a call to see if she needs fracture clinic attendance which I’m still waiting to receive. One of the doctor who was an orthopaedic doctor was unable to conclude on the X-ray and said they need to apply panel knee splint for support. No instructions whatsoever was given on how long to leave it for or what precautions to take. The support worker that came in to apply it was asked for leaflet and went out to ask the nurse in charge who in turn told us there’re no leaflets to give and we should just go home and will be contacted. We practically have to beg for Ibuprofen to be given. My daughter was in a very bad pain, no access to wheelchair, she has to struggle to walk in pain from the waiting room to a long corridor to the X-ray when we asked the nurse for a wheelchair she said not available. Inequality in NHS is becoming more and visible and this need to be taken seriously. I work for NHS and I believe the care my daughter received on this occasion is unacceptable, kindness goes a long way. If there’re minus 0 rating I would have given it due to my experience.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff