The Royal London Hospital 2020-02-11 Person 1 5 0

Had a total hysterectomy at end of November 2019. The first 14 hours after operation I was not given adequate pain relief. The monitor for my morphine intake clearly showed this. Only after a nurse found me standing by my chair in pain was the Pain Relief Manager called who had to go through how the monitor worked with my nurse - in turn I was then shown how to use it correctly and was at last out of pain. The nurses allowed visitors to the lady opposite me up to 10pm until I complained as keeping me awake . The lady opposite me also had her mother staying 24:7 on the ward and sleeping on a mattress on the floor each night and then asking for a free breakfast when her mattress was collected. The mother was also using the patients toilets, which was meant for patients only A nurse took out my cannula from my wrist. Over night it was bleeding out. There was blood all over my sheets and gown. Nurses did not change my sheets. I did ask and the lady who took the blood pressure picked up my gown and held it from her at arms length and held her face away and walked out the ward with it. My sheets were not changed so I asked to leave I should have stayed another night I had to leave a urine sample in a large pot with no lid in the toilets. I told my nurse I had done this. My sample was in the same toilet 24 hours later. I mentioned this to the nurse as was not fair on other patients using this toilet. Nurse told me to pour it down toilet and leave the empty container there. It was left there close to other containers so not to sure which ones were clean! I was not told what pain relief frequency I should be receiving by the nurses, I worked it out at the end of my stay it was 2 tramadol and 2 paracetamol every 4 hours. I ended up waiting 6 or 7 hours on occasions despite asking. I was to have 2 injections a day 1 am and 1 pm for anti clotting. This was forgotten a number of times and I would receive only 1 on occasions There was no tea or coffee facilities for patients. I did ask on the last day and was shown to a small kitchen I was making a coffee and a nurse came in and was clearly angry I was there. There had been no trolley that day for refreshments. I would say the surgeon/ doctors were marvellous and I felt in safe hands with them just a shame the nurses let them down with the after care. I did have the option to have my operation by a private hospital but I didn’t as I wanted this particular surgeon to perform my operation, now I wonder if I made the right decision as I found the aftercare extremely poor and stressful