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Written by a patient
2nd December 2019

The Philipino Nurses at the Royal London Hospital HDU took fantastic care of me after surgery. However, I was transferred to Ward 3D and their services there was terrible. There was a lot of medical bias, racial profiling and racist behaviour from the staffs and ward clerk towards me. This was more glaring when I asked the Occupational Therapist who assessed me before discharge for what the arrangement was for my Physiotherapy sessions and she gave me a very lame and unprofessional answer to my question/requests. Based on her action, I have struggled extensively to get adequate help with Physiotherapy after my major Spinal surgery. From my observation, the handling of my discharge was conducted with a very poor and lacklustre attitude, because there were no adequate arrangement in place by the Hospital, the local NHS and Community service with integrating me back into the Society successfully. Bearing in mind that I have been through a lot of difficulties with diagnosis, treatment and surgery. My recommendation to the Hospital will be to retrain their staffs especially the Nurses and Occupational therapist on how to be more attentive, service-oriented and improve on race relations. Patients are at their most vulnerable in Hospital, so it is extremely important to employ staffs who are competent and adequate to provide healthcare services.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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