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The Royal London Hospital 2020-02-19 Person 1 5 0

Our appointment at the dental hospital 2nd floor, clinic 7 was at 14.40hrs. We arrived early at 14.30hrs. There was no Receiptionist, we waited for 20mins. Standing just incase we miss our turn to register. The lady at the Receiption arrived, no apologies or concerns we registered. At 15.20hrs we were not called so asked the Receiptionist if there was a delay, she replied 'yeah, you'll be called soon' i said that we have other plans and would need to know how much longer at this stage she pulled her face at me and said it says you can be here upto 2 hours, now she can reschedule the appointment i said after waiting all this time to reschedule won't be a good idea, dhe then said the go and sit down. This is intimidating behaviour towards patients. Totally wrong and disgusting.