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Written by a carer
7th March 2020


My dad was diagnosed with cancer. One night he was in A & E for back pains, after doing scans and test we learnt he had a tumour which spread. At that point they knew how big the tumour was and the level of his cancer was high, they didn’t treat him immediately and sent him. 3 day’s after he lost his ability walk and this might have been prevent if he was treated sooner, this shows the lack of care. He was then admitted to St Barts in St. Paul’s where they were very caring and they acted as true medical professionals. He was treated there for 2 moths with great level of care, respect and sympathy. He was discharged, unfortunate he started to feel unwell and ended up here at royal London. There is a significant difference between st barts and royal London..... me and my family feel like we have to stay here with dad to ensure he is being attended to. As most of them time he has to wait over an hour for a nurse to come to him when he rings the buzzer. The consultant are terrible here too they are not any better. They were ready to discharge him despite him not being able to eat and vomit continuously... it was only up until my sister had a word with them and that’s when the consultant said they will do further test on him. I beg to ask what have they been doing for the last week since his been here? Vomiting is not a new symptom! When I go home at night I feel scared that something might happen to him and they’ll just let it happen... like carelessly. I never had that feeling when he was at St Pauls. The funny thing is his consultant, who’s based in St Paul’s has suggested for my dad to be there. Royal London declined this and kept him here! BUT WHY?! You clearly don’t care so why keep a patient when he was given a chance to be looked after somewhere else? This was there opportunity to place the “burden” somewhere else.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff