the-royal-london-hospital

The Royal London Hospital

Whitechapel Road, London, England, E1 1BB
 
1 2 3 4 5 89,382 reviews

Average ratings

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1 2 3 4 5
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1 2 3 4 5
Involvement
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Information
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Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a carer
19th February 2020

Our appointment at the dental hospital 2nd floor, clinic 7 was at 14.40hrs. We arrived early at 14.30hrs. There was no Receiptionist, we waited for 20mins. Standing just incase we miss our turn to register. The lady at the Receiption arrived, no apologies or concerns we registered. At 15.20hrs we were not called so asked the Receiptionist if there was a delay, she replied 'yeah, you'll be called soon' i said that we have other plans and would need to know how much longer at this stage she pulled her face at me and said it says you can be here upto 2 hours, now she can reschedule the appointment i said after waiting all this time to reschedule won't be a good idea, dhe then said the go and sit down. This is intimidating behaviour towards patients. Totally wrong and disgusting.

Recommend
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1 2 3 4 5
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Written by a patient
11th February 2020

Had a total hysterectomy at end of November 2019. The first 14 hours after operation I was not given adequate pain relief. The monitor for my morphine intake clearly showed this. Only after a nurse found me standing by my chair in pain was the Pain Relief Manager called who had to go through how the monitor worked with my nurse - in turn I was then shown how to use it correctly and was at last out of pain. The nurses allowed visitors to the lady opposite me up to 10pm until I complained as keeping me awake . The lady opposite me also had her mother staying 24:7 on the ward and sleeping on a mattress on the floor each night and then asking for a free breakfast when her mattress was collected. The mother was also using the patients toilets, which was meant for patients only A nurse took out my cannula from my wrist. Over night it was bleeding out. There was blood all over my sheets and gown. Nurses did not change my sheets. I did ask and the lady who took the blood pressure picked up my gown and held it from her at arms length and held her face away and walked out the ward with it. My sheets were not changed so I asked to leave I should have stayed another night I had to leave a urine sample in a large pot with no lid in the toilets. I told my nurse I had done this. My sample was in the same toilet 24 hours later. I mentioned this to the nurse as was not fair on other patients using this toilet. Nurse told me to pour it down toilet and leave the empty container there. It was left there close to other containers so not to sure which ones were clean! I was not told what pain relief frequency I should be receiving by the nurses, I worked it out at the end of my stay it was 2 tramadol and 2 paracetamol every 4 hours. I ended up waiting 6 or 7 hours on occasions despite asking. I was to have 2 injections a day 1 am and 1 pm for anti clotting. This was forgotten a number of times and I would receive only 1 on occasions There was no tea or coffee facilities for patients. I did ask on the last day and was shown to a small kitchen I was making a coffee and a nurse came in and was clearly angry I was there. There had been no trolley that day for refreshments. I would say the surgeon/ doctors were marvellous and I felt in safe hands with them just a shame the nurses let them down with the after care. I did have the option to have my operation by a private hospital but I didn’t as I wanted this particular surgeon to perform my operation, now I wonder if I made the right decision as I found the aftercare extremely poor and stressful

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Written by a carer
7th February 2020

This happened in day care endoscopy. A young Male staff was discussing patient care in the reception area. He called patient and ask very sensitive question to patient. He even informed a patient that she will have sigmoiscopy. He did this breach of confidentiality many times. Could someone look into this. He was giving appointment to patient. This should be done in private.

Recommend
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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
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1 2 3 4 5
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Written by a patient
21st January 2020

I underwent maxillofacial surgery in early January 2020. The surgeon who lead the team was Mr Niall McLeod. Shortly before the procedure, he came and talked with me. I leant towards him and said, “I have utmost faith in you”. A heartfelt thank you to him and very single member of the of the team.

Recommend
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1 2 3 4 5
Involvement
1 2 3 4 5
Information
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1 2 3 4 5
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Review of Friday Diabetes & Endocrine Clinic- RLH Antenatal Clinic, written by a family member
20th January 2020

I got the service from RLH for my wife was excellent...

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Written by a patient
15th January 2020

I am in the slightly odd position of being a GP who is a patient who is having spinal surgery. I have been very impressed with the Royal London and all the staff who work here. Some of the patients here have not always been as courteous and we need to try to fit into a system that is underfunded with staff who do their best The NHS cannot be all things for all people but the ward staff of 10F and the spinal nurses do their best which is pretty damn good. Fantastic surgeon as well.

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Written by a patient
13th January 2020

I had very severe scoliosis, I had 4 operations over a course of 3/4 years. The doctors that did my operations were amazing and so were most of my nurses (apart from a few nurses from my last operation were really inconsiderate and mean). The hospital was so clean, a comfortable place to be with the game room, place to do some work and as I was in hospital over Christmas time we had Christmas dinner, presents and saw Santa. I still have my yearly check ups with my doctor until I turn 18.

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Review of Home Birth Service - RLH, written by a family member
10th January 2020

Amazing service provided by Tower Hamlets / Barts Health NHS community midwives team. They have been extremely helpful, punctual and caring in helping us for our home birth. Passionate, respectful and professional. Highly impressed. We want to give you a big thank you and keep up the great work!

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Written by a patient
8th January 2020

WE CARE values were upheld by all members of staff. Made me feel very comfortable and safe and well assured during my time. I knew about everything that was going to happen and what was going to happen after. Very happy with service

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Written by a patient
4th January 2020

I was sent to A&E by my GP and was dealt with efficiently and pleasantly at all times. The care was professional and we'll delivered. There was a bit of a wait for admission, but it's not easy to locate a bed of course. The ward was super clean, with pleasant, professional staff. Thank you.

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