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Written by a carer
23rd November 2019

I was disgusted at the way my wee dad was treated today, he was referred from out of hours at the Victoria, who were really nice, on arrival at Queen Elizabeth the male nurse was extremely helpful and kind, it went down hill from there. His O2 levels were low causing concern he had routine checks and bloods as expected plus told he was waiting to have a chest xray, the GP asked if he could was round but he was too frail therefore we asked for a chair and we could take him as porters were to busy sitting or there arses. Go was annoyed when we said dad could manage to walk so he went away to do whatever, some time later nurse comes in asking for a Flu sample which is solution in jar where patients garggle and spit , the results were back for this pretty sharp then it's all systems go , wee dad had a bad case of the flu, bless there's nothing to him, before we know it there's wearing masks, gloves, aprons sighn outside the bay saying No entry speak to staff member first, hardly a word spoken to us by staff , it's now meal time a young male nurse standing outside dad's bay and we hear him being told to come and take dad's order for dinner but what do we hear him saying to other staff well personally I would rather not go in am just back from 2 days sick leave , he enters and stands at corner with mask on asking dad what he wants then stares at him as if he's stupid how on earth is he meant to understand a word he's saying under a mask, when bringing food he couldn't get out fast enough you would think my dad had a dirty disease the way the staff behaved. As time passed my mum asked at reception when he would be having xray bearing in mind we have been waiting since just after 1.20pm she said she would get some one to take him, the doctor turns up with a chair asks us to take him my mum who is 70 and myself with a broken foot, doctor stands back watching me help dad from bed , doc scared to touch him. We struggle with chair to find X ray section so I ask at desk nurse says to dad's go show them the way , waste of time I try pushing trolly and going through corroder anoth lad possibly Go says it's better to pull the trolly then she noticed my big black boot and said to the GP can you not help those ladies his answer is I don't know where to go she said you can still help bearing in mind he's going in direction of x-ray dept, I ended up saying I have a broken foot at this point this lovely lad hot cross took dad's chair and she took us through she asked GP for notes he replied I don't have them but have his name this lady was so embarrassed and annoyed she told him to leave. After a 3 hour wait on porter we took dad for X ray and were back in 10 mins, this was all due to no one wanting to deal with him because of flu. Wee while waiting on results we hear the tea trolly I said oh hear you a wee cuppa you've not had one to my shock the guy outside asked dad's GP do think they may want a cup tea bearing in mind we had been in quarantine for hours with blue curtain closed it was boiling no one could see in or out but they knew we were there the doctors reply was No he's going home soon I wouldn't bother, how dare he answer on a patient's behalf like that. Once told cleared to go home they actually couldn't get him out fast enough, he's medication came antibiotics and Tamiflu no pain relief, doctor explained meds how to take etc then asks anything else you want to know, yes I said my da wanted a cup of tea and you told the tea server no not bother , do you know what he didn't know where to put his face. I am disgusted the way staff treat patients and relatives if it was their family how would they feel,. You hear them talking about other patients business, no privacy whatsoever. This was the immediate assessment unit, . It's amazing how a staff member can look so busy walking by doing nothing peering in just because we opened the curtain a bit so wee could breathe. I hope none of my family or myself ever have to be a patient in here. Not all staff are like this but so many of them are. No one is too good for anything or anyone . If they don't care about patient's health wellbeing they should go work elsewhere .

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