Report this review of The Queen Elizabeth University Hospital Glasgow

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

1 2 3 4 5
Written by a carer
29th January 2020

The care my 82 year old mother received from members of staff on ward 8D was appalling to say the least, she had been in hospital for a week as she had been passing blood and was very weak. On arrival she had a 6 hour wait in a corridor, lying on a stretcher bed in the acute receiving unit along with many other frail patients, one lady beside us was crying as she needed the toilet and had been there for hours. I had heard about this in the news but the reality is far worse, it's not care....My mum was finally taken to Ward 8D where she had to receive two blood transfusions and a virtual colonoscopy scan. On the day of our departure my mum informed me that the young mam who was serving breakfast, left her tray beside her bed, not even bothering to take the side rail down, when my mum asked him for help to sit up, he told her," you can get yourself up " and then walked out of the room. This same man was equally unhelpful when she pressed the buzzer, asking for help to turn on her side. How dare he treat my mother like this, does he think that this is acceptable behaviour.Another young Irish member of staff, when asked by my mother for assistance in getting up off the bed to go to the toilet replied" do you want to break my back" and was equally unhelpful. Is this the care our elderly are receiving. Is this what they have to endure after all their years of hard work and contribution to society...they are disrespected by young moody upstarts who think this behaviour is acceptable. The worst is still to come, on returning home, mum told me that during one of the nights she was in the hospital, she could not find the buzzer and as she was bursting for the toilet, she started shouting for someone to come and help her, a blonde haired member of staff with a ponytail came into my mothers room and asked her" was that you shouting for help there" my mother replied " yes I couldn't find my buzzer and didn't want to wet the bed" the staff member then pointed her finger at my mother and said to her in a threatening manner" don't you dare do that again, do you hear me" my mother replied yes and she continued to point her finger at my mother and repeated to her not to be shouting for help or to dare do that again. I was horrified to hear this and cant believe that a bully like this, would be able to work with vulnerable adults and abuse them in this manner. How many other vulnerable people will pass through those same doors and endure the same treatment. I feel I have to speak out for them and ensure this does not happen again. There are always the chosen few who should not be employed as carers and you can spot them a mile away, as for the other members of staff they were pleasant enough

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5