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Written by a private patient
28th June 2021


I had lower jaw surgery and when I came out I could barely talk. When I woke up the asked the nurse if I could eat she refused to give me food and didn’t come back for 6 hours. They’re were other people coming in to check my heart rate and give me medication. When the nurse came back I had to ask her for food which she finally complied. She was a terrible person. The nurse was supposed help me learn how to eat with a straw since my mouth was wired shut but she left and didn’t come back for hours. So when the food was brought in l struggled but after trying for ages I finally learnt how to eat. Then the nurse was leaving she finally showed me the button to call the nurse in if I need help. So the nurse changed to these other two on the night shift and they weren’t much better. One seemed like a beginner who didn’t know anything and just made my life very difficult and blamed me for moving my hand too much that’s why the machine my hand was connected to was beeping. When the more experience nurse came she told him that was not the case it was just out of battery and needs to be charged. Then in the morning when my doctor came he said I could be discharged at 12 initially but the nurse made it to 2pm so I could eat lunch. However they did not provide with breakfast nor Lunch. As well as the doctor said they can disconnect my hand form the machine they left one tube in connected to the machine saying in case o need a higher pain medication even though my doctor said I can take my medications in liquid form and that they should disconnect me. My whole experience was awful and for as much money as you spend on staying a night at this hospital they are a disgrace and I can never recommend anyone to go to this hospital and I never would like to go back there. They have terrible service and the nurses are just awful.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe