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Written by a private patient
14th June 2021


It was a completely unexpected medical emergency! A few years prior I had been treated in the emergency room at Princess Grace Hospital and was very impressed with the staff and facility at that time. When my family member fell sick, I had no hesitation to send her to Princess Grace. A particularly difficult time due to COVID, I am now in the situation that I am not in my home country, have no direct knowledge of the Doctors treating my loved one and I am unable to be with her. We are now convinced it was meant to be that we were in London to receive the utmost care and the brilliance of the Doctors and staff at Princess Grace. The nurses and Doctors responded to my calls and were precise and thorough with each call. Having over 45 years of reviewing medical records, my family member/patient felt she was in the hands of a competent team. The clinical team led by Dr. Ahmed Yousseif provided a vigorous path to restore her health. The nursing and support staff were a strong support physically, mentally, emotionally and spiritually - all critical to obtain the strength to keep fighting. As I would deliver packages at the reception desk to be sent to my loved ones room, I was always met by Nilza who is a top notch professional and the wonderful gents in blue blazers that I named the "Ambassadors". Indeed all of them are great Ambassadors for the hospital, helpful and kind - most appreciated during this challenging time. The post COVID treatment is evolving daily and we are quite sure Princess Grace Hospital and the brilliant Doctors therein are on the cutting edge of appropriate treatment. As an American, we must admit we felt the treatment here was superior to what we may have encountered at home in the ability to diagnose and treat the condition we faced. Our thanks to all. You will never be forgotten.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe