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The Princess Grace Hospital 2019-12-19 Person 4 5 0

I had very successful spinal surgery here in Dec 2019. The surgeon, anaesthetist, spinal nurse and night staff were outstanding. The day nurses were individually very kind and professional but their organisation seemed chaotic at times with too many telling me they were looking after me only to disappear never to be seen again. The catering staff tried to stop us leaving to give them feedback which was just inappropriate. The food was fine but getting a cup of tea often literally took hours (4 on one occasion).In conclusion great clinical care but rather poor leadership/ management.